Mental Health Administrator - Swindon

Do you have excellent communication skills?
Are you emotionally resilient?
Do you want an administration role where you can make a real difference?
If you're looking to join a unique administration team, the Swindon Child and Adolescent Mental Health team, based in Swindon, and forming part of Oxford Health NHS Trust, are keen to hear from you.
We are dedicated to supporting Consultant Psychiatrists and other mental health staff who provide support to children and young people experiencing Mental Health issues. We are an extremely supportive team, and together, we all make a real difference in the community.

Main duties of the job
This is an administrative role which can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism.
The main duties for this post are dealing with a high volume of calls both from service users and professionals, covering our Out Patient Reception Desk - welcoming service users and clinicians, booking room requests and scheduling appointments , processing both incoming and outgoing post, actioning voice messages received and monitoring and processing of any incoming team emails and referrals., Supporting everyone with their mental health has always been important to us but, never more so than now.
So, if you have administration experience or, are interested in working in a Mental Health setting ,this could be the opportunity for you and just the team member we are looking for!
If you'd like to know more about the role or the team, then please get in touch with Kim Steele by emailing [email protected] or calling option 2.
+ All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
+ Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
+ Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
+ Employees are expected to undertake mandatory and statutory training related to their role.
+ We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
+ We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values - safe, caring and excellent.
+ Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
+ Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

In return you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunity to undertake apprenticeships, yearly appraisals etc.
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
+ Excellent opportunities for career progression
+ Access to tailored individual and Trust wide learning and development
+ 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
+ NHS Discount across a wide range of shops, restaurants and retailers
+ Competitive pension scheme
+ Lease car scheme
+ Cycle to work scheme
+ Employee Assistance Programme
+ Mental Health First Aiders
+ Staff accommodation (please note waiting lists may apply)
+ Staff networking and support groups hosted by our Equality, Diversity & Inclusion team