Membership Services Manager (Sales)

The British Museum is seeking a new Membership Services Manager (Sales) to deliver a first-class service for Members onsite, maximise income from Membership sales and manage the Members' Room. The role will work to ensure that Members' generous support is reciprocated with an experience of enduring value, while also utilising every opportunity to generate the best returns for the Museum.
Key areas:
Manage and directly oversee the work of the Membership front of house team, liaising with stakeholders and other departments to deliver onsite Membership benefits and support, facilitating the best access for Members, resolving and escalating any feedback that arises, providing high standards of customer care.
Take primary responsibility for the generation of revenue from Membership sales, developing a sales strategy to ensure targets are met and exceeded, reporting and monitoring on weekly and monthly sales, working across the Museum to ensure the best availability and visibility of Membership sales channels.
Take primary responsibility for the operation of the Members' Room, managing the relationship with the Members' Room caterer, overseeing the budget and expenditure each year, delivering a first-class service which maximises revenue and Member satisfaction., The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Museum Website: https://bmrecruit.ciphr-irecruit.com//templates/CIPHR/jobdetail_7405.aspx

Experience in a busy front of house environment in the public or private sector.
Strong sales experience and commercial awareness.
Excellent face-to-face customer service skills.
First-class attention to detail and accuracy in all administrative processes.
Conscientious and proactive mindset, with a willingness to never let a problem go unresolved or an opportunity for incredible service unrealised.
Talented at building relationships across multiple departments, analysing and presenting complex information, and managing and leading colleagues.
Experience of managing projects and liaising with external suppliers.

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.
The Museum offers a competitive benefits package including:
Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
Free entry to a wide range of museums and exhibitions
Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
Interest-free travel, bicycle and rental deposit loans
Professional and personal development opportunities
Employee Assistance Programme
Discounts on food and gift shop purchases
Additional details