Member Services Data Administrator

The Member Services team are the first point of contact for members and the public and receive over 25 thousand queries a year (by phone and email). In this role you will work within the Member Services team to meet the demands and needs of the members of the Royal College of General Practitioners.

Working closely with the Data and Insights manager, the Member Services Data Administrator will take on data related tasks on the CRM (Salesforce) and payment system to ensure the smooth running of the member services team, including resolving member payments issues, ensuring data accuracy and assisting with reporting and statistics.

In this role you will be the first point of contact to RCGP members responding to enquiries and supporting requests via multiple communication channels (mainly via telephone calls and emails) within RCGP service level agreements.

We are looking for someone who has CRM/data experience and is passionate about delivering good customer service in a busy call centre environment. The ideal candidate will be a well-organised individual with strong administrative experience, who is able to learn, adopt and apply agreed detailed processes.

Members are at the heart of our organisation and this post is key to our College's deliverables and high-quality customer service. You will be responsible for providing excellent customer service and maintaining the database.

This is a varied role that will suit an enthusiastic and proactive person who is keen to get involved in a variety of different tasks, who has passion for customer service and is able to work as part of a diverse and highly motivated team.

The Royal College of General Practitioners is the largest membership organisation for GPs in the UK. Founded in 1952, it has over 55,000 members who are committed to improving patient care, developing their own skills and promoting general practice as a discipline. General practice is the largest branch of the medical profession.