Medical Secretary

As a Medical Secretary for Surgery & Cancer Services (Sarcoma/Hip & Knee) you will be responsible for assisting with the provision of a full secretarial and follow up booking service to the Consultants and their teams. This will include typing, proof reading and general administration duties. As a centre for excellence, you will offer a person-centred approach to the patient experience and pathway., To be responsible for assisting in the provision of a full secretarial and follow up booking service to the consultants and their teams in conjunction with the other medical secretaries. The post holder will be expected to work within a multi-disciplinary unit and deal with telephone and email queries, audio typing and proof reading of medical and general correspondence, general office administration in line with the Trust guidelines, booking patient appointments in line with Trust guidelines and the 18 week pathway (RTT) rules.
Maintain a high standard of Secretarial support work when carrying out administrative duties in a professional manner.
Ensure compliance with data protection & GDPR.
Demonstrate effective team work and use of own initiative, + To be responsible for delivery in the provision of a high standard of secretarial and administrative services for the Surgery & Cancer Services (Sarcoma/Hip & Knee) consultants and their teams
+ To be responsible for managing the clinical team, through organisation and support, to ensure correspondence is processed in a timely manner
+ To type clinic letters and other clinical or general correspondence from digital audio dictation/proof reading from digital dictation
+ Book all patients appointments working alongside the RTT policy for patients pathways
+ To complete urgent correspondence from and required for multidisciplinary meetings, within locally agreed timescales.
+ Using specialist knowledge of CScribe and Noteon, ensure all dictation is processed within local and national timescales
+ To provide support for internal meetings, including timely production and circulation of agendas and supporting documentation and minute taking.
+ To oversee all outcomes from clinic, making sure patients attendance / Imaging requests and therapy requests have been actioned by the clinical team
+ Manage the postal systems for incoming and outgoing mail
+ Deal with all incoming telephone enquiries and written queries promptly and efficiently, including appointment booking
+ Work as a team with the other medical secretaries/administrators as directed by the Deputy Service Managers/Service Manager to ensure a high quality service is maintained at all times during office hours
+ Undertake appropriate scanning and filing of correspondence, clinic notes, test results, etc, using Note On
+ Monitor study leave, annual leave and sickness levels for all members of the clinical team, reporting as per unit protocol
+ Ensure clinic session change forms are completed as required
+ Maintain patient information on the Patient Administration System
+ To maintain patient medical notes on Note On according to RNOH medical records policy
+ In conjunction with the referral to treatment team ensure consultant waiting lists are regularly validated to avoid exceeding maximum waiting times
+ Provide cover for other administrative/secretarial staff during times of absence as delegated by the Deputy Service Managers/Service Manager
+ Undertake general office duties, including photocopying, faxing, filing and scanning
+ To promote an open and friendly working environment
+ Prioritise day-to-day activities taking into account any specific requirements of the clinical team
+ Ensure complaints investigated in a timely manner and share outcome with the Deputy Service Managers
+ Attend/Complete all mandatory training
+ Participate in the Appraisal process
+ Adhere to all Trust policies and procedures relevant to your position, The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

This 30 hours/week post offers an excellent opportunity for an keen, enthusiastic and conscientious individual to work within the joint reconstruction and sarcoma service.
The successful candidate will be an individual with excellent administrative and organisational skills, who (preferably) has specialist knowledge of medical terminology and experience of working as part of a multidisciplinary team. You will have excellent IT skills and well developed communication skills, plus a working knowledge of a busy office environment.
Experience of working as a secretary within a NHS secondary care setting is preferable.
This is a busy but rewarding role that would best suit a self-motivated and driven individual with a keen eye for detail who is able to prioritise their workload effectively.

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
+ Rated Good by the CQC
+ Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
+ Our Research and Innovation Centre works closely with our main academic partner, University College London
+ Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
+ Further major redevelopment underway across the Stanmore site - improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
+ In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
+ Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
+ Patients first, always
+ Excellence, in all we do
+ Trust, honesty and respect, for each other
+ Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon., RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility., The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.