Medical Secretary

Provide comprehensive and proactive secretarial and administrative support to the Doctors and other members of the Practice team to ensure all correspondence and referrals are prioritised and made in a timely manner according to practice protocols.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Key Responsibilities:

1. Secretarial Duties

a. Typing letters, reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effective manner

d. Maintaining an accurate referrals database

e. Maintaining up to date spreadsheet for two week wait referrals

f. Actioning all incoming email

g. Acting on electronic tasks sent by the GPs in a timely manner

h. Prioritising urgent GP requests/referrals appropriately

i. Scanning of patient related documentation and attaching scanned documents to patient's healthcare records

j. Inputting data into the patient's healthcare records as necessary

k. Processing referrals using the electronic referral system (ERS). Review the e-Referral work lists and action tasks accordingly, liaising with patients when necessary

l. Processing requests for information i.e. Insurance/solicitor's letters and DVLA forms

m. Clinically coding data on EMIS Web

n. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

o. Managing all administrative queries as necessary

p. Carrying out system searches as requested

q. Maintaining a clean, tidy, effective working area at all times

Supporting all clinical staff with general administrative tasks as requested

2. General Administration

2.1. Maintain an efficient filing system, effective administrative procedures and carry out general office duties

2.2. Co-operate and participate as required in any audit / research projects within the practice

3. Administration & Information Technology

3.1. Maintain up to date directory of referral addresses and modes of referral

3.2. Action workflow, emails and tasks on a daily basis to ensure response times are achieved

3.3. Report any breakdowns or IT issues to the relevant nominated individuals within the Practice

4. General

4.1. Adhere to all practice policies, procedures and protocols, ensuring compliance with CQC, Health & Safety, Confidentiality, Data Protection and Employment Legislation

4.2. Be flexible during sickness/holidays of other team members and provide cover as required.

4.3. You will be required to complete annual training and you may be required to attend external training.

• GCSE or equivalent (preferred), Secretarial: 1 year (required)
  
  Company pension


• Employee discount


• Free parking


• On-site parking


Schedule:

• Monday to Friday