Medical Receptionist

Main Duties: To receive and greet patients, i.e. patients and visitors to the Practice, in a welcoming and professional manner. To answer telephone calls in a professional manner ensuring important and appropriate information is documented and redirected accordingly. To provide accurate and up to date information, answer the enquiries of patients and visitors where necessary seeking the advice of others, respond to and / or redirect all patient and visitor requests accordingly. To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures. To accurately maintain and update both computerised and manual filing systems, including: setting up new patient records on the clinical system; updating patient details; entry of identified clinical data to medical records; forwarding of correspondences. To coordinate and arrange support services including interpreting services. To ensure reception and waiting areas
are maintained in a clean and tidy state, preparing and tidying rest and meeting areas, when requested, including the making of drinks and loading and emptying of the dishwasher. To open and lock up the Reception area at the beginning and end of the day and to ensure the building is secure each evening before leaving and ensuring the premises are adequately alarmed. Arrange for an ambulance for patients as and when requested by the clinician. Notify the team leader of any equipment or IT failures or faulty equipment. To attend meetings as required, e.g. business meeting, reception meeting and all PLT sessions. Provide guidance and training to new members of staff to help them achieve their objectives. Ensure all individually attended training sessions are cascaded to all members of the reception team. To maintain patient and staff confidentiality all times including outside of the work environment. To provide holiday and sickness cover for reception and other administration duties as
required. To undertake any other duties commensurate with the scope of the role and within your skill set as requested.