Medical Receptionist

The Colne Practice in Rickmansworth has an opportunity for a receptionist to join our team on a part-time basis for 24.5 hours per week, the hours are as follows:

• Wednesday 08.00 - 18.30


• Thursday 08.00 - 13.15


• Friday 08.00 - 18.30


The main responsibilities of the role include:

• Greeting and directing all patients;


• Making appointments and giving out appointment cards, where required;


• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;


• Dealing with requests for information, and managing problems and complaints;


• Advising patients of practice procedures;


• Registering new patients;


• Answering the telephone, promptly.
  
  We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:


• Excellent communication skills, with a clear and polite telephone manner;


• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;


• Experience of working with the general public, being sensitive and empathic in distressing situations;


• Confidence to work as part of a team and ability to "think on your feet";


• Strong IT and administration skills;


• Previous medical or healthcare receptionist experience is desirable.


Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

The Colne Practice is a friendly GP practice with a list size of approximately 10,500 patients. Our team comprises 7 GP partners, 2 practice nurses, 1 HCA, 2 clinical pharmacists and reception and admin teams. We have on site staff parking.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.