Manager-Digital Product Management
American Express
Manager-Digital Product Management
Salary Not Specified
American Express, Burgess Hill, West Sussex
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 16 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 57514fe851f243179fcda56a80d5aa01
Full Job Description
- Work across the Settlement Product team to create strategy and multi-year plan; translate it into well-defined business requirements.
- Understand and incorporate external customer needs, new technology trends and competitive best practices into the product vision, strategy, and requirements.
- Build Product and Partner Migration strategy for any newly developed products/ features/ capabilities ensuring they are scalable for any new and existing Network partners.
- Collaborate with settlements operations, business development, and partner management teams to solve operational pain points, automate processes, and create needed product enhancements for new deals with changed pricing/settlement models.
- Work closely with other internal product organizations to understand upcoming enhancements, changes, and new functionality to drive updates to pricing/settlement functionality appropriately.
- Identify, investigate, and analyse existing settlement processes, tools, and operations across the enterprise to leverageable existing capabilities where appropriate.
- Partner with capability delivery and technology teams to develop, test and deliver defined Pricing capabilities.
- Build proposals for future product enhancements, creating business cases that outline pros / cons, weighs costs, and quantifies efficiencies of specific enhancements.
- Partner with Operational Readiness and Settlement Operations Organization to operationalize new functionality including implementation planning, mapping process changes, training, and documentation.
- Support development of appropriate tracking and reporting to determine product performance.
Relevant experience in Product Development and/or Management. - Experience crafting business ideas and initiatives into detailed project plans for multi-workstream delivery to achieve business outcomes.
- Ability to create business case outlining various options and potential solutions including return on investment, along with recommendations.
- Expertise in managing the entire product development lifecycle, from ideation to launch.
- Superior organizational skills and the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change.
- Passion for innovation and a dedication to driving transformative change within the payments industry.
- Familiar with Agile and Scrum methodologies.
- Experience in working with capability delivery teams on prioritization and defining requirements, then operationalizing and launching product enhancements.
- Exceptional communication skills with ability to engage, influence, negotiate and inspire partners and stakeholders at all levels and drive collaboration and alignment.
- Strong analytical skills with the ability to clearly articulate complexities.
- Strong thought leadership and problem-solving skills.
- Significant years' experience in the financial services industry and knowledge of disruptive technologies preferred.
- Experience in delivering complex system development, process mapping and customer journey mapping.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. - Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Preferred Qualifications
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
As part of the Global Merchant & Network Services group (GMNS) the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. Network Capability Delivery (NCD) team is responsible for designing and building the functionality and capabilities required by the Network to maintain message and transaction processing for existing and new partnerships.
Settlement Product Management Team play a central role in defining Settlement Product construct, it's vision and strategy. Reporting to the Director, Settlement Product Management, it is an exciting opportunity for a talented product leader to be part of creating Strategy and design of future capabilities to accelerate transformation, efficiencies and automation for priority processes managed within Settlements Team and implementing new solutions to enable future growth.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: