Management Services Co

The Management Services team delivers many improvement projects right across Operational Services, which includes Waste, Greenspace and Highways. The team often works closely with the Council's IT service and external software providers to deliver many of these projects. It is a fast-paced working environment, with continual improvement as a key objective.

The Management Services team is responsible for information and data quality in numerous IT systems, utilising service and operational knowledge. In addition to training in this area being provided, the team also encourages learning in new technologies such as Microsoft's Office 365 tools including SharePoint to improve how operational teams can record and report information in the field.

Your key responsibility will be to coordinate the delivery of concurrent projects involving the development and implementation of Information Management systems and processes across the Operational Services. You will also be responsible for coordinating Information Management resources consistent with service needs and input to projects. You will manage large datasets, analysing and interpreting data (qualitative and quantitative) and generating performance management reports that support efficient service delivery and change.

Working with the team manager, you will work with services, co-ordinate intelligence, produce action plans, and evaluate methods of work to implement cutting edge, sophisticated systems integration solutions to optimise service delivery and determine service standards within resource requirements.

The job requires proficient and detail-oriented provision of support in the following areas: information management, work schedules, research, scenario building, process mapping, performance management and measurement.

You will be based in the Management Service Team supporting Operational Services to have underpinning service planning and processes in place to help shape and manage how services are delivered.

The postholder will ensure accurate and effective performance management arrangements are in place to support services and ensure tasks are undertaken, and resources are used appropriately to promote a culture where employees are valued and supported to deliver improvements.

• Qualification and/ or experience related to project management and successful project delivery, preferably in an area of development.


• Experiences of implementation and maintenance of work scheduling or data processing systems.


• A proactive approach to problem solving together with the ability to analyse, determine and prioritise key actions to deliver project objectives.


• Experience of effective communication with stakeholders both internal and external to the organisation.


• Ability to provide and present reports and information to Project Board(s) or other forums.


• Proven ability to use IT, Geographical Information Systems (GIS) and Microsoft Office packages, especially having advanced skills in Excel


• Can demonstrate attention to detail and accuracy/ precision when working with and analysing very large datasets.


• Experience of quality checking your own work and the work of others.


• Able to produce notes of guidance and procedures and to deliver training.
  
  To apply for this job, you must meet all of the following criteria:


• Be an employee of Kirklees Council.


• Be employed by Kirklees for the duration of the recruitment process - up to and including the start date.


• Have successfully completed your probationary period.


(Please note that if you work for an Academy, you are not an employee of the Council.)

Your employment status will be checked, if you do not meet the above requirements your application will be rejected.

At Kirklees we want to be innovative and creative in the way we work to deliver services to our communities. We know we have challenging times ahead, so we are always looking for better and smarter ways to work.