Management Centre Officer

Our Contact Management Centre Officers are the front line of policing and are responsible for receiving emergency and non-emergency calls from members of the public. You will need to apply an investigative mind-set to;

• Complete detailed crime reports ensuring all lines of enquiry are considered;


• Submit detailed intelligence reports;


• Assess risk;


• Handle a wide variety of enquiries including online and email based contact;


• Ensuring the public receives the required help and support, whilst handling potentially sensitive and upsetting matters with empathy and a calm attitude., At interview, we will assess your experience and skills against the following competencies. Reading the below links will assist you in your application., Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.


The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

In Contact Management we look for all kinds of skills and qualities, because we know it takes all kinds of people to protect the public. Problem solving, multi-tasking, compassion, resilience, respect, courage, teamwork, communication. If you have these qualities and the skills to serve, apply today!, Applicants should have good customer service skills, be able to type at least 24 words per minute, have good written and verbal communication skills and have good IT literacy.

There are no essential education requirements but it is desirable that candidates are educated to QCF Level 2 or higher in Maths and English.

Applicants need to be 18 years or older.

The starting total salary for this role is £33,000. This is made up of a basic salary of £24,921 and shift and weekend allowances of 20%.

On completion of initial training and becoming an independent Call Handler (expected to be at around the 12-week point), the total salary for this role will increase to £37,000. This is made up of a basic salary of £27,789 and shift and weekend allowances of 20%.

Please note that the working hours for the first 5 weeks of training are Monday - Friday, 09:00 - 17:00. As such, these weeks are paid without any allowances.

In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to;

• Competitive pension scheme;


• Generous annual leave allowance;


• Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;


• Excellent wellbeing support;


• Gym facilities at a number of our buildings;


• Fantastic career progression including development and secondment opportunities.


Working Hours

The public need our help 24/7, 365 days a year. Your shifts will be scheduled 12 weeks in advance and you will join colleagues in working overnight and weekend shifts (including bank holidays).

The standard shift pattern worked is 6 days on and 4 days off on a rotating 20-week pattern. Shifts are generally 10 hours with a 1 hour meal break. Example hours are;

• 0700 - 1700


• 1200 - 2200


• 1700 - 0300


• 2200 - 0700


Please note that you may work any variation of any 10 hour shift depending on our demand and resource levels.

Role Specific Training and Support

Our roles are pivotal in helping us to achieve our Force Priorities of Relentlessly Pursuing Criminals, Putting Victims First and Delivering Exceptional Local Policing, therefore your training course will be fast-paced and is designed to equip you with the knowledge and skills to excel in your role.

• The initial 5-week training period is classroom based and will include inputs on our computer systems and theory-based topics.


• You will then progress to a tutoring phase taking live calls with the support of a dedicated tutor for up to 6 sets of shifts.