Maintenance Operative (DLO)

To ensure BCOP deliver an excellent responsive repairs & maintenance service to our tenants. Aiming to meet their expectations with every interaction, communicate effectively with our tenants, team members and any contractors at all times.,

• Carrying out ground's maintenance, internal & external responsive repairs, planned preventative maintenance & void refurbs when required.


• Completing Responsive Repairs first time wherever possible.


• Use of an electronic system and completion of forms and processes electronically.


• Listen and understand the needs of the tenant, effectively always communicating with them to ensure they receive excellent service.


• Ensure the Health & Safety related upkeep of all BCOP sites,


• Ensuring a safe environment for residents, employees & visitors,


• Ensuring the security and safe condition of vehicles, plant/tools & equipment


• Liaising with customers and BCOP team members to ensure correct processes are adhered to


• Positively promoting the services of BCOP to customers


• Attend to, complete and close down responsive repairs in line with agreed response times & SLAs.


• Building an understanding with residents regards to maintenance issues and their concerns


• Producing & maintaining a consistently a high standard of workmanship


Brief overview of duties

• Carrying out planned & reactive maintenance ensuring fixtures and fittings are in good working order.


• Basic electrical works like emergency light checks, changing bulbs & fuses.


• Weekly fire alarm tests.


• Basic plumbing works such as changing taps, adjusting TMVs, unblocking toilets & basins,


• Carpentry works such as door repairs, lock/door closer repairs & maintenance.


• Painting both internal & external


• Footpath and car park upkeep, jet washing, slabbing, tarmac repairs, pointing of brickwork, patch plastering, grouting of tiles.


• Garden & landscape maintenance such as grass cutting, weeding/spraying, hedge trimming.


• Gutter & roof cleaning keeping them free of debris.


• Void refurbishment including rubbish removal,


• Undertake emergency tasks e.g. shoveling snow, flood clearance, gritting.


• Van, Tool & ladder safety checks.


• Liaising with contractors that are on site making sure they adhere to health and safety rules.


• Assisting with tasks allocated to other members of the BCOP team when required., BCOP offer opportunities for staff to develop and expand their knowledge and skills & assist individuals with ongoing personal and career development.
  
  Formal trade qualification in any of the following - Grounds maintenance, Carpentry, Plumbing, or associated building trades


Valid CSCS card

H&S qualification such as IOSH

Fire awareness training

Asbestos awareness training

Legionella awareness training

COSHH awareness training

PASMA/IPAF valid accreditation

Experience / Knowledge

Understanding and experience of working with an older customer base delivering excellent service

Proven experience of delivering a maintenance service in a commercial, housing or care setting

Experience in using mobile or computer-based maintenance software

A working knowledge of H&S, risk assessments/method statements, working at height & manual handling

Able to demonstrate the following characteristics:

• Team player


• Friendly and helpful


• 'Can-do' attitude


• Adaptable


• Proactive


• Flexibility


• Attention to detail.


• Able to work to deadlines.


• Commitment to excellence


• Takes Pride in work


COMPETENCIES

Competency Behaviours

Technical Skills

Proven ability to understand and operate within the technical requirements of both the role and the software/database packages which allocate, track and close jobs.

Commercial Awareness

Recognising what the role must play within the wider organisation, understanding the impact of actions upon the wider business both financially & for property compliance.

Customer Service and Quality Focus

Demonstrating a commitment to Customer Service in all tasks and ensuring that quality standards are consistently met.

Achievement Orientation

Evidencing ability and a desire to achieve both work and personal objectives

Critical Thinking Skills

Utilising problem-solving tools and techniques, looking at all the options and seeking to identify solutions.

Demonstrating accuracy and detail consciousness in task completion

Planning and organising

Prioritising and planning workload to meet job objectives, organising self to ensure service level agreements (SLAs) are met & maintenance response times

Communication

Consistently able to communicate appropriately and effectively at all levels to ensure residents & staff needs are met

No job description can cover every issue which may arise within the post at various times and the jobholder is expected to carry our duties commensurate with the role from time to time.

The role is ordinarily Monday - Friday (37.5 hours a week) but with flexibility required should the occasion arise.

You will contribute to the out of hours on call rota which is currently 1 week in every 4 (on call standby fee paid & door to door rates when called out)

The post-holder will hold a current full driving licence with no more than 3 penalty points as the role comes with a tracked company van (not for private use)

• Monday-Friday 37.5 hrs (with flexibility required when occasions occur)


• Salary £24,750 per annum


• Company Van with fuel card (Van not for private use)


• Company uniform


• 24 days annual leave plus bank holidays


• Additional five days annual leave after five years' service


• Eligible for Blue Light Card - allowing access to discounts and offers with a range of shops and leisure outlets.


• Paid for DBS


• Defined Contributions pension scheme.


• BSHF Health insurance