Maintenance Assistant

ROLE: To give general support and assistance to the Maintenance Manager

REPORTS TO: Maintenance Manager

REPORTS IN: None

DUTIES INCLUDE

· To liaise with tenants and logging maintenance issues at properties on Arthur our property management software

· To liaise with landlords and agents and appraising of issues in the properties

· To instruct contractors as and when needed

· To inspect properties and reports to Maintenance Manager as and when required.

· To identify damages caused by tenant and work closely with the Maintenance Manager in ensuring there is a good upkeep of all rented properties and tenants are aware of their responsibilities in ensuring the property is kept in a good condition and returned in a way it was rented to them.

· To establish positive relationships with tenants, peers and contractors

• To attend prior to and on bailiff appointments dates to establish condition of properties and feedback to PM/Maintenance who will act accordingly to re-rent or return the property to the landlord.



• To check-in all new tenants into their property, prepare inventory reports and assist with any issues from the offset ensuring the tenant is settled into a fully functional property.



• To check-out all tenants, prepare check out reports and assist PMs with ensuring tenants are held accountable for any damages and the property is swiftly re-rented or returned to the landlord.



• To prepare inventories and conditions reports as and when required by PM and/or maintenance team.



• Where required to meet new landlords and agents to collect keys for new properties taken on by the business. Also meet landlords and check-out clerks when returning properties



• To attend all maintenance issues and establish the cause and ascertain who is responsible for resolving the issue.



• To work closely with the PM and co-ordinate with the builders and/or landlords of the properties to ensure the issues are promptly dealt with.



• Where there is a lack of response from the builders/landlords, to co-ordinate with in-house maintenance and external contractors and ensure jobs are completed. (Reports with photographic evidence should be provided allowing us to justify the invoice to the landlord)



• To co-ordinate with the tenant when access is required to conduct works and resolve issues. Appropriate letters need to be sent and Gemini system to be updated with on-going progress on all jobs.



• To ensure everything is completed to a satisfactory standard, the tenants are left happy and content and all notes and pictures are uploaded onto the Gemini system.


GENERAL

• To contribute to the strategic direction of Caridon


• To carry out specific tasks required by your Senior Portfolio Manager.


• To facilitate good relationships across all departments and sister companies


• To demonstrate and actively encourage a good team spirit, positive environment and motivated department at all times


• To be responsible with your time keeping at all times and keeping your line manager and PM team up to date with your whereabouts on a daily basis


Job Types: Full-time, Permanent

Salary: £20,000.00-£23,000.00 per year

• Monday to Friday 9am -6pm


• Property Maintenance: 2 years (preferred)