Luxury Showroom Sales Advisor

Situated in a grade 2 listed former foundry our Surrey showroom is an inspirational showcase of our collection. We are looking for a Sales Advisor to join our Surrey team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements., As a sales advisor your key role is to provide support to our showroom team as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls


• Making outbound calls to our customer database


• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service


• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors


• Updating the CRM system with relevant client information and daily activity


• Arranging samples to be dispatched


• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received


• Maintaining a clean and tidy showroom


• Providing drinks to customers during their appointments


• Confirming showroom appointments with customers prior to their arrival
  
  Experience in a sales environment


• Experience in the luxury goods market (desirable)


• Knowledge of interiors (desirable)


• Extremely well organised and able to prioritise tasks


• Enthusiastic and hands on - this is a busy, fast-paced company


• Self-motivated with the ability to inspire those around you


• Strong customer focus


• Excellent communicator


• Minimum of 2 years sales experience


• Must have experience in using a CRM


• Familiar with Microsoft office, Sales: 1 year (preferred)


• Customer service: 1 year (preferred)
  
  We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
  
  Pulled from the full job description


• Additional leave


• Company events


• Company pension


• Employee discount


• Free parking


• On-site parking


• Sick pay, What we offer:


• A great place to work with a friendly and welcoming team


• Competitive salary


• Bonus structure


• Optional pension


• Additional leave through years of service


• Sick pay after completion of probationary period


• Company events


• scheme


• Employee discount


• Employee assistance programme


• Free on-site parking


• Purchase additional annual leave scheme


• Induction training


• Development opportunities, Company pension


• Employee discount


• On-site parking


Supplemental pay types:

• Bonus scheme