Listing officer (Ref: 86865)

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone.
Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently
The key purpose of the role
• Be responsible for the efficient use of courtrooms and court staff through the effective listing and control of court business.
• To assist in the delivery of performance against targets.
• Make practical use of Standard Operating Procedures (SOPs) and other continuous improvement tools., Operations
Listing
• To ensure effective allocation of hearing dates in order to meet required targets and user requirements.
• Liaise regularly with Judges to discuss their listings, providing judicial support, and best practice.
• Check Itinerary and availability fully
• Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
• Publish Daily Cause List and update as required. Provide relevant copies of lists ensuring confidentiality maintained.
Public law case Progression
• Ensure that public law cases are managed in accordance with the Public law Outline.
• Cases progressed to achieve the earliest possible resolution. Cases allocated on a reasonable basis, to FDLJ or nominated Judge.
• 1st appointment/directions listed to The President or Hedley J, if required
• Work closely with Judiciary to resolve problems or take remedial steps to ensure compliance with orders
• Work closely with family agencies to assist in ensuring readiness for hearing.
Statistics
• Compile Daily Stats 10 – judicial in conjunction with Head of Division and HCJ clerks.
• Record and monitor daily Disposal statistics, ensuring complete record maintained.
• Record and input weekly OPT data in a timely manner, checking accuracy of data with colleagues.
Customer Service/DCO
• To provide a helpful and polite service to our customers at the Public counter and on the telephone.
• To provide a prompt and professional reply to our customers.
• To deal with customers complaints quickly.
• To provide support and guidance to Judges clerks and judiciary, in practice and suggest best course of action.
• To process video and telephone link requirements ensuring proper use and availability before confirming hearings
Correspondence
• To process correspondence within the office to a high quality and output.
• Log all documents received, file movement and box work.
• Urgent box work identified and clearly marked, with clear explanation of judicial requirements.
• Respond to customers with Judges comments or approval on return, and process applications accordingly.
• To provide written and verbal advice to queries from staff and HMCTS users.
• Contribute to the delivery of operational, performance and service standard targets.
• Provide statistical data for the management team and judiciary.
• Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required.
• Contribute to the business plan, with particular focus on the team's area of work.
• Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
• Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
• Alert others, as appropriate, to risks which are not capable of local resolution.
• Deputise for the Delivery Manager as necessary.
• Deal with customers and complaints and address root causes of complaints.
• Apply continuous change principles, tools and techniques to working practices to improve efficiency of operations.
Team leadership
• Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
Processing and managing casework
• Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.
Calculations and analysis
• Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager.
Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations
• Liaise with the police, the Crown Prosecution Service, other criminal justice agencies and solicitors/barristers to maintain a smooth flow of work through the courts, considering the reasonable needs of court users.
• Maintain effective working relationships with the judiciary, supporting agencies, and voluntary user groups.
• Provide feedback to staff, judiciary and other stakeholders on performance measures and targets.
• Work with agencies to improve the level of service offered to users.
• Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
• Attend and contribute at User Group meetings
Representation
• Represent the function you have been assigned to at an operational level
Specialisms
• To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
• To provide specific functions as directed by line management in line with the SOP (Standard Operating Procedures) for providing that service.
• Understanding of continuous improvement methodology and tools/techniques.
Accountability
• Reporting to a Delivery Manager.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post., We'll assess you against these behaviours during the selection process:
+ Communicating and Influencing
+ Leadership
+ Managing a Quality Service, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Alongside your salary of £27,223, HM Courts and Tribunals Service contributes £7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Access to learning and development
+ A working environment that supports a range of flexible working options to enhance your work life balance
+ A working culture which encourages inclusion and diversity
+ A Civil Service pension with an average employer contribution of 27%
+ Annual Leave
+ Public Holidays
+ Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ