Library Services Assistant

1. Provide assistance to customers face-to-face and over the phone in all areas of library services, including addressing inquiries, assisting with the use of information technology, processing payments, and encouraging the use of self-service facilities.
2. Respond to customer inquiries by providing precise, high-quality information, such as Council Information, health information, and local and community information.
3. Undertake routine tasks as assigned by supervisors and supported by colleagues, including inventory management, item withdrawal, shelving, revisions, and financial procedures.
4. Promote books and reading by displaying good product knowledge and assisting customers in making informed reading choices.
5. Encourage informal learning by promoting relevant materials, directing customers to appropriate information sources, and coaching them on basic IT skills for adults and children.