Leisure Assistant

The role will work closely with other Leisure Assistants and also Beauty Therapists to ensure excellent customer service is delivered to all those visiting the Hotel and spending time within the Healthclub facilities.

You will ensure the customer experience is as relaxing as possible with aiding them in receiving room service or taking orders. Reporting to the Senior Team within the department and liaising with the Leisure and Salon staff, communication is a key skill in this department and between other departments as it allows everything to run smoothly.

Health club and Leisure Assistant Key Responsibilities:

• Opening and closing of the Leisure Club and Beauty Room.


• Showing guests how to work the various fitness machines. Any guests requiring individual fitness to be taken and fitness expert to be booked.


• Ensure the safe use and cleanliness of the facilities which includes the fitness studio, courtyard area, swimming pools, saunas, solarium, changing rooms including lockers and leisure cupboard.


• Monitor and replace towels for the leisure area and outdoor pool, ensuring that dirty linen is taken/or put out for collection for the laundry. (This could mean 4 times a day or as and when required)


• Deal with any membership enquiries and promotion of the Health Club and Hotel. This may include show rounds of potential members and staff etc.


• Maintain the appearance of the outdoor and indoor pool area


• Netting the pool


• Providing high level customer service to pool and leisure guests


• Personal appearance and hygiene should comply with the hotel policy; uniforms should be treated with utmost care, maintaining a smart appearance at all times.


• Carry out fire procedures and regulations as laid down in the hotel fire plan.


• To be aware of the need to observe Health and Safety at Work and hygiene regulations and to advise management of any irregularities.


• To be a point of contact for members and pamper day clients, to help throughout their day if salon staff are unavailable.


• To promote the use of the Health Club facilities to all hotel guests.
  
  Tylney Hall Hotel is a beautiful 4 red Star Hotel with 113 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.


Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you!

Benefits
To support our staff we offer:

• Meals are provided by our talented kitchen team


• We have plenty of free parking.


• We also have amazing recognition awards for exceptional customer service


• Reduced price stays in all of our hotels - where you are treated like a guest no matter who you are!


For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite