Lead Administrator

We are a highly creative, enthusiastic NHS Talking Therapies Health service looking for a full-time substantive post of an Administrator. The post holder will provide a comprehensive administrative service to support duties associated with the NHS Talking Therapies Health Talking Therapies. Good organisational ability, strong IT skills, excellent customer relations and flexibility is required.
NHS Talking Therapies Health provides evidence based psychological therapies for adults with a range of common mental health problems such as depression and anxiety disorders. These adults will also have conditions including diabetes, cancer, cardiovascular disease and COPD. The post holder will be working within our administration team to support Clinical staff.
NHFT is committed to building a diverse workforce, ensuring staff are treated fairly at work and ensuring all staff have the learning and development they need on equality in order to undertake their job role., · To provide comprehensive administration support to the Service leads/team members and when required the Designated Manager, using IT systems effectively, including internet/intranet, data entry, email, windows, Systemone, eroster and IAPTus.
· To receive incoming telephone calls and deal with queries where possible/or take accurate messages/record information on the computer or direct the phone call to the appropriate recipient.
· To accurately record patient details and book patients into appointments.
· To deal with all incoming correspondence including the generation of replies on own initiative.
· To generate a range of documentation including letters and reports to a professional standard.
· To be able to work unsupervised using own initiative, managing and prioritising own workload.
· To manage day to day duties in their role and undertake photocopying, printing and scanning.
· To ensure that all matters of importance are brought to the immediate attention of the Supervisors/Service Leads/Operations Managers and/or Service Manager or any designated manager.
·, Applications will be transferred to the TRAC system, by completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records
Correspondence regarding your application will be sent to you via a TRAC system account.
Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.
Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)
Please note if a DBS is applicable for the position then a charge will be deducted from your first salary or upfront cost if a staff bank position.
Please note that all new starters to the trust are subject to a probationary period.

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.