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Kia Customer Service Parts Advisor Apprenticeship - West Sussex BIRCHWOOD MOTOR GROUP LIMITED

BIRCHWOOD MOTOR GROUP LIMITED

Kia Customer Service Parts Advisor Apprenticeship - West Sussex BIRCHWOOD MOTOR GROUP LIMITED

£13312

BIRCHWOOD MOTOR GROUP LIMITED, Washington, West Sussex

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 14 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 7fb3baba6c814054afa066be3469b938

Full Job Description

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts

  • Handling, storing, and receiving stock

  • Processing payments

  • Following company procedures

  • Identifying, sourcing, and ordering parts

  • Monitoring and solving customer problems/enquiries and processing customer's orders.


    • The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.

    The training you will be getting

  • Customer Service Specialist Level 3

  • Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course


    • An Apprentice's training includes:
  • Industry recognised Level 2 Customer Service

  • Practitioner Standard qualification

  • Functional Skills in maths and English (if required)

    Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, GCSE or equivalent Math's & English (Grade C or Level 4) Desired

    We are a local, family-run business with almost 50 years of experience; specialising in used vehicles of all makes and models. If you have a particular vehicle you are looking for, please ask one of our helpful team and we will endeavour to find something suitable for you. Previously occupied by our sister branch 'Loughborough Kia', our small showroom in mountsorrel is very well equipped to help with all of your used car needs; with main dealer experience in an independent setting we can offer you the best possible service with great value.

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience