Key Account Manager

As our Key Account Manager you'll be working alongside a team who already have a natural flair for building and maintaining key relationships like yourself. You'll be looking to always strive to meet our company value of customer 1st through providing continuous first-class customer service and ongoing support to our main accounts. From time-to-time queries and issues arise so if you enjoy solving a problem then we need people like yourself who are agile to reacting to our customers. You will be optimally able to provide and deliver a cost-effective operation in line with our best practice whilst managing the key accounts.,

• Effectively manage all expectations in line with achievable operational service levels.


• Attend customer visits/meetings on and off-site including conference calls


• Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates


• Invoice all processes and materials accurately to an agreed schedule with each customer


• Updating Operations with clear and accurate processing instructions for all work completed on site


• Creation of monthly reports detailing the KPI and SLA status


• Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments.
  
  Previous experience within a similar customer facing role and environment


• Experience of warehousing processes


• Experience using IT systems to input and extract data


• Preferable experience of WMS solutions


• 3PL experience where possible
  
  Are you great at building relationships and working both efficiently and creatively? We are on the lookout for a service-driven individual with a background in successfully managing customer accounts. Our Key Account Manager must understand how to develop these key relationships for continual growth. This is a full-time, permanent position at our Sheffield site and in return you will receive a competitive salary of up-to £32,000 as well as other company benefits., Here at Advanced we always make sure all our colleagues have a comprehensive onboarding programme from day 1 and throughout the start of their ASC journey, including ongoing training and development programmes. You'll be working in a department that offers transparent and collaborative team culture in connection with our company values.


We have a generous holiday scheme of 25 days per year before bank holidays! We also offer a holiday purchase scheme which allows our colleagues the chance to buy an additional 5 holidays per year through the salary sacrifice scheme.

Enjoy discounts with major retailers such as a generous 25% from ASOS. Our rewards platform also includes supermarkets, travel, and much more rewarding discounts!

Here at Advanced we care about our colleague's health and wellbeing and as such offer free yearly flu vaccinations, eye care vouchers through Specsavers for eye tests or to help towards the cost of eyewear as well as discounted pay to enter private healthcare for both medical and dental through Westfield Health.

Job Types: Full-time, Permanent

Pay: £27,000.00-£32,000.00 per year

Benefits:

• Bereavement leave


• Casual dress


• Company pension


• Cycle to work scheme


• Employee discount


• Enhanced maternity leave


• Free flu jabs


• Free parking


• Health & wellbeing programme


• On-site parking


• Referral programme


Schedule:

• 8 hour shift


• Monday to Friday