ITCS Training Lead - Delivery

A strategic and senior ITCS manager and training professional; the ITCS Training Lead - Delivery is expected to use their extensive experience and knowledge to identify, design, deliver and evaluate cross-organisation IT training solutions.
The post holder will manage a team of Senior and Principal Trainers, focused on Epic and associated IT systems. They will contribute to the workforce strategy and liaise with directorates/care groups and clinical/education leads, to meet IT training requirements for all staff., Support the Head of Digital Training and Transformation to develop and maintain the ITCS Training Strategy and work in partnership with the ITCS Training Lead - Admin & Systems.
Lead the design, delivery and evaluation of ITCS Training, working with application leads and topic leads to ensure that all learning objectives are covered and staff can complete the appropriate training.
Work with ITCS Application leads, Education leads. Organisational Development (OD), Human Resources (HR), Directorate Management Teams (DMT) leads (at GSTT), and Care Group leads (at KCH) to optimise learning solutions, the use of Learning Management Systems and share expertise.,

• In collaboration with the ITCS leads , define and agree the Training Needs Analysis (TNA) and the training profiles for substantive and Trust Bank staff (across GSTT, KCH and partner organisations).


• Work with application leads and topic leads to ensure that training has clearly defined learning objectives which meet national and local requirements to mitigate risk to staff and patient safety.


• Contribute to the achievement of the Trust's strategic goals and priorities ensuring training is planned, co-ordinated, effective and strategic.


• Ensure the delivery methodology for compliance training programmes are aligned to the needs of the organisation and delivered in the most efficient and effective way, including online learning .


• Select and design appropriate Technology Enhanced Learning (TEL) methodology or solutions; eLearning, assessment, simulation, video, virtual classrooms, webinar presentation and live online learning interventions.


• Oversee delivery classroom training delivery and the development of online training.


• Ensure processes are in place to evaluate training and there is a culture of continuous improvement so that training continues to evolve and meet the changing needs of the organisation.


• Manage initiatives to drive digital literacy and embed use of digital healthcare, for example Wards First Initiative where IT Training staff work in clinical environments to embed and support new ways of working and capitalise on digital healthcare. Oversee the service provision of business as usual IT learning and performance support to end users. Ensure staff within the department maintain the high standards and strive to find new ways to improve response and knowledge.


• Develop Level 1- 4 Kirkpatrick evaluation strategies, Key Performance Indicator learning criteria. Ensure evaluation activities, embed new ways of working, measure the impact and fully supports success.

Communications

• Develop engagement and implementation plans to ensure stakeholders receive timely, consistent communication about programme/project progress. This will require negotiation with and successful influence with multiple senior clinical and non-clinical managers, with differing agendas and opinions, to ensure programme/project objectives are successfully defined and delivered.


• Initiate and maintain champion user groups. Define the roles, responsibilities, terms of reference and tasks eg roles and requirements for "champion users".


• Responsible for managing learning and development, service provision and contractual issues with outside providers and organisations, for example, ensuring IP rights are secured for GSTT and KCH.

Planning, Analysis and Design

• Responsible for the overall management and planning of multiple short, mid and long-term (18 month plus) programme/projects, continuous improvement, and resources from conception through design, delivery, implementation to business as usual (BAU) transition.


• Provide expert guidance to a wide range of stakeholders to aid the development of key processes and patient journeys. Identify opportunities to enhance value, improve flow, eliminate waste and implement policies via digital transformation and change to working practices and support models.

Strategy, Change Management and Service Improvement

• Utilise robust programme and project planning methodology (e.g. PRINCE2, MSP, Agile) to ensure service improvement projects deadlines are delivered on time and within budget.

Recording and reporting of Training

• Ensure robust processes and systems are in place to record and report.


• Ensure that data quality is continuously reviewed and monitored


• Oversee the provision of scheduled compliance reporting including the annual report to the Trust Risk Assurance Committee (TRAC), the quarterly Workforce Quality and Performance report and the monthly Executive Directors report.

System and Processes development

• Support Training Lead - Admin and Systems


• Working with key HR & OD stakeholders to ensure all employment policies are fair and equitable.


• Oversee the development and implementation of the ITCS Training policy and procedures and support Induction policy and procedure in line with the Policy Frameworks at GSTT and KCH and partner organisations.

Stakeholder Engagement

• Responsible for robust stakeholder management and development of a comprehensive communication strategy for the ITCS training programme.

General
It is essential that the post holder is able to respond flexibly and positively to changes in the requirements of this post. This job description is therefore a guide to the level and range of responsibilities the post holder will be expected to undertake initially and the duties of this post may be altered from time to time.
Guy's and St Thomas' celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study's at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual's personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."

NHS AfC: Band 8b
Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas' has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children's Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS., Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east
London. Together the Trusts have an annual turnover of nearly £3bn and employ around 30,000 staff, with main GSTT sites at St Thomas' Hospital and Guy's Hospital, and main KCH sites at King's College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King's Health Partners AHSC
(KHP), and Guy's and St Thomas' merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.