IT Technician - 1st Line

This is a great opportunity for an ambitious IT Service Desk Engineer to join an established and rapidly expanding team providing IT solutions and services operating across all industries.

• Analytical fault finding on networks and systems


• Repair of end-point systems


• Password resets, profile repairs/configurations, new starters, mail release/block


• Communication of information to technical and non-technical users


• IT service desk experience


• IT service delivery
  
  Are you self-motivated with a flair for customers service?



• Are you ready to take your IT career to the next level?, Pivotal to the role is your ability to effectively communicate with customers forging strong relationships.



• A "customer first" mentality


• Solid experience in 1st line IT support.


• Technical experience or qualifications in Microsoft and related products desirable


• Experience of service desk environments, ideally in an MSP environment.


• Excellent customer service skills.


• To be able to answer calls promptly, log service tickets with the relevant and correct information and to perform 1st line checks on the calls logged. While meeting customer SLA's.


• The ability to keep documentation updated and add to where required.


• Server, storage and end-point technology exposure. A desire to learn and expand knowledge to grow within a competitive team


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  We're not your average technology company, we reward innovation and outside the box thinking. A career at TIEVA means giving you the opportunity to shape your future. We will provide you with all the tools you need to succeed, this isn't just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes and team incentives.


Further, faster- We know it's important for you to keep moving forward, that's why you'll have the very best training opportunities. We invest heavily in our teams, culture, environment and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within.

More than technology-TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers.

Real world, real career- Our team's key focus is to deliver world class services & the best in technologies. You will work with the team to innovate, yet always be looking to improve and deliver a portfolio of new products and services, to our customers.