IT Technician

As an IT Technician, you will be responsible for diagnosing, repairing, and maintaining hardware and software assets, IT contract management and security of all business devices. This role also includes 1st and 2nd line support, where required. You will be working closely with third-party providers, the other members within the IT team, and the rest of the business.

Further duties include:

• Asset and asset registry management


• Contract management


• Purchase, set up, and registration of company devices


• General IT device support


• 1st and 2nd line support for IT related issues


• Management of ticket portal JIRA


• Proactive maintenance and monitoring of all business devices and licences including planned maintenance, scheduling updates and check-ins


• Support with testing to meet business requirements


• Management and administration of payment gateways


• Management and support of networks and devices on all business sites
  
  Asset management experience (essential)


• Previous work experience as IT support (essential)


• Technical knowledge (software & hardware)


• Knowledge of ISMS principles


• Proven track record of good organisation and co-ordination skills


• Strong administrative skills


• Strong verbal and written communication and interpersonal skills


• MS Office user (Excel, Word etc.)


• Proactive approach to work, efficient task management


• Ability to work under pressure and to deadlines


• Attention to detail


• Process driven


• Integrity, trust and honesty


• Have a positive and energetic attitude


• Ability to work in a team or a self-motivated environment


• Business experience (wider business understanding rather than focusing on a role or department only)
  
  SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.
  
  A salary of £30,000 - £32,000


• Entry into our Growth by Sharing bonus scheme following probation


• 25 days annual leave plus bank holidays, increasing after 3 years of service


• Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events


• Hybrid working (4 days in office, 1 day WFH)


• Friday 4pm finish, SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Job Types: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Additional leave


• Company events


• Free parking


• Health & wellbeing programme


• On-site parking


• Sick pay


• Work from home


Schedule:

• Monday to Friday


Supplemental pay types:

• Bonus scheme


Work authorisation:

• United Kingdom (required)