IT Support Technician

The Support Technician will report to the IT Manager and be responsible for providing face-to-face and remote support to end users and resolving both software and hardware issues that may arise. You will also have the opportunity get involved with and tackle some exciting project work, alongside your team, while assisting with server support where required.

You will be expected to participate in an on-call rota, as well as providing support outside of contracted hours, on occasions, where the business requires it.

(We reserve the right to close the vacancy early if a suitable candidate is found).

What you'll do:

Key responsibilities of this role will include:

• Provide a high level of desktop support


• Assisting with the deployment of new hardware


• Maintaining a high level of interaction with users and management at all levels of the business.


• Ensuring all departmental documentation is maintained and up to date.


• Managing Active Directory, including user creation, MS365, GPO, Printing etc.


• Assisting with proactive maintenance, updates, upgrades, and administration of the server stack (on Prem and Cloud)


• Arranging system maintenance.


• Supporting and maintaining backup software and recovery points.


• Helping maintain network services: DHCP, DNS, Firewalls, Switches, Wi-Fi


• Liaising with suppliers, computer support and maintenance companies.


• Maintaining Endpoint protection on all company user devices.


• Providing regular IT presence on all company sites.


• Completing tasks set by the IT leadership and business management team
  
  A high attention to detail.


• Excellent time management.


• The ability to work under pressure.


• Being able to work independently as well as part of a team.


• The ability to plan and manage deadlines and targets.


• The desire to learn new technologies and processes.


Requirements:

• Minimum 3 years' experience in a 1st/2nd line support role.


• Excellent Windows desktop knowledge.


• Excellent troubleshooting skills.


• Excellent verbal and written communication skills.


• Good working knowledge of Microsoft 365.


• Good knowledge of Active Directory and Group Policy.


• Basic understanding of networking principles (DHCP, DNS, VLANs).


• Proven track record in learning new skills and technologies.


• Full UK driving licence and own transport.


Technologies you will be exposed to:

• Windows OS


• Windows Server


• Active Directory


• Azure AD


• Virtualisation


• Cisco & Mellanox Networks


• Meraki Wireless


• CCTV cameras and systems


• Mitel UC


• CRM, POS and PMS Systems


Experience in the following would be advantageous:

• PowerShell / Scripting


• Linux (CentOS, RedHat, Ubuntu)


• ShoreTel/Mitel UC


• Meraki Wi-Fi


• SQL query


• Hospitality / hotelier experience
  
  We offer generous benefits and rewards including:


• Life Assurance (4 X Annual Salary)


• Membership to Nirvana Spa and Nirvana Fitness facilities


• Medical Cash plan through Medicash


• Contributory company pension scheme


• Paid breaks


• Company uniform


• Discounts on selected products


• Annual flu vaccine


• Company sick pay (1 week full pay / 1 week half pay)


• Free on-site parking