IT Support Technician

To assist in the development, maintenance and support the relevant systems for which the applicable Locality Team is responsible in accordance with specifications / operational requirements of NHS Wales.
This post is fixed term/secondment for 9 months to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post., The post holder will be able to:
Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders as directed by line manager.
Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):
+ Microsoft Windows 11 & 10 (Operating System)
+ Microsoft 365 (Click To Run, Office, Vision, Project)
+ GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne)
+ GP Managed Print Service (Hewlett Packard)
+ Authentication Services (Active Directory, Azure)
+ Deployment Services (SCCM, InTune, WSUS)
Provide analysis and advice on the interpretation of data produced by those systems and products.
Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Our stakeholders include:
+ Cegedim
+ Community Health Councils (CHCs)
+ Dell UK
+ EMIS
+ GP Practices
+ Heath Education and Improvement Wales (HEIW)
+ Hewlett Packard
+ Hospices
+ National Imaging Academy Wales
+ NHS Wales Health Collaborative
+ NHS Wales Shared Services Partnership (NWSSP)
+ Prisons
+ Public Health Wales (PHW)

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.

The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed, Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.