IT Support Manager

This is an exciting opportunity to join the village based IT service delivery team as Village IT Support Manager. In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota.

You will, along with your team, act as the 'Face of IT' responsible for delivering first class IT support to both our guests and colleagues.

You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2^nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business.

Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops using LANDesk; working alongside Head Office 1^st line support; configuration and ongoing support for mobile devices; back-up management and picking up and resolving success and failure notifications.

The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the Villages.

HOURS OF WORK

You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

• Excellent verbal and written communication skills


• Strong organisational skills and attention to detail


• Ability to perform under pressure and in a high-volume environment


• Previous experience within an IT Enterprise or similar environment and providing a first-class support service


• Friendly, genuine and warm


• Current full UK driving licence


Desirable requirements:

• Industry recognised Service Desk Support or Microsoft qualification


• Previous experience of managing a team and individuals
  
  We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment.


Welcome to Center Parcs - the number one choice for short break holidays, employing a team of over 10,000 across six separate villages located in the UK and Ireland.

VILLAGE IT SUPPORT MANAGER | Circa £41,600 per annum, plus 12% bonus scheme, Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Management Bonus Scheme


• Pension Scheme with Life Assurance


• Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers


• Free use of our leisure facilities


• Discounted Center Parcs breaks


• 20% discount in our restaurant and retail outlets


• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts


• An Employee Assistance Program - providing support on financial, health and legal matters


• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications