IT Support Engineer

The IT Support Technician is responsible for supporting IT resources' procurement, maintenance and management and providing technical support to internal users and will be required to provide a first-class customer service, to provide the best user experience.,

• Provide technical support to internal users.


• Respond to customer inquiries in a timely manner.


• Resolves problems in response to customer/system reported incidents with trouble tickets, prepares error diagnostics and detailed problem descriptions for escalation and handover.


• Monitor system performance and suggest improvements.


• Manage user accounts and configure systems.


• Install and maintain hardware and software.


• Provide remote and on-site technical support.


• Document customer interactions and information.


• Identify and escalate issues to the appropriate team.


• Supports the delivery of the IT strategy and roadmap.


• Monitors and contributes to developing and standardising IT processes, policies and performance metrics.


• Supports improvements of the design, development, operation and support of IT systems.


• Collaborates with relevant departments to help align IT with strategic business objectives, prioritise projects and define timelines.


• Arranges the preparation of technical reports and presents status updates to management.


• Delivers basic network administration support and responds to IT events to enable higher availability of IT services, reducing the risk of technology disruptions.


• Assists with project budgets and IT asset utilisation, executing the screening and testing of current and new vendor resources and ensures that the IT team utilises the highest quality, cost-effective vendors.
  
  Educated to A-Level or HND in relevant field (e.g. Information Technology or Computer science).


• Proven experience in IT, supporting a robust hardware and software technology infrastructure


• Desirable Experience: IT Infrastructure Management Experience


• Experience in IT architecture


• IT Vendor Management


• Knowledge of various operating systems and network administration


• Familiarity with TBM (Technology Business Management) framework principles.


• Excellent problem-solving, communication, and customer service skills.


• Ability to work independently and collaborate effectively with cross-functional teams.
  
  In return, we can offer an attractive base salary, 25 days annual leave plus 8 bank holidays, a 5% employer pension contribution, Medicash, and life insurance.


At SeAH Wind we are committed to developing a diverse workforce and creating an inclusive environment for all employees. Our aim is to build a workplace that attracts the most talented people and creates an environment that fosters courtesy and mutual respect.