IT Support Engineer

The IT Support Engineer will provide technical support to staff including resolving IT incidents, fulfilling service requests, and contributing to the maintenance, upgrading, replacement and continuous improvement of internal systems, networks, servers and desktop/laptop estate.

The role requires excellent communication and customer service skills, as well as strong technical knowledge and experience. The successful candidate will be expected to keep up to date with new and emerging technologies and make recommendations for their adoption where appropriate.

The role will operate within the ITIL framework to ensure that incidents and service requests are managed in a timely and effective manner.

Please note that international travel will be required to service our global offices.

Responsibilities

• Provide technical support to staff for IT incidents and service requests, via telephone, email, remote access, or in person.


• Ensure that all incidents and service requests are logged, prioritised, escalated and resolved within agreed service level targets.


• Troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.


• Install, configure, and maintain software applications, operating systems, and hardware components.


• Contribute to the maintenance, upgrading, replacement and continuous improvement of internal systems, networks, servers and desktop/laptop estate.


• Participate in testing and deployment of new software applications and hardware components.


• Perform regular maintenance tasks such as backups, updates, patching, and security monitoring.


• Keep accurate records of IT assets, licenses, and warranties.


• Provide technical training and guidance to staff on the use of IT systems and software.


• Follow ITIL-based processes for incident management, problem management, change management, and service level management.


• Contribute to the development and improvement of IT policies, procedures, and standards.


• Keep up to date with new and emerging technologies and make recommendations for their adoption where appropriate.


• Liaise with third-party suppliers and service providers as required.


• Travel internationally to service our global offices.
  
  5 GCSEs at Grade C/4 or higher, or equivalent IT qualification (NVQ level 1/2, CompTIA etc.).


• ITIL Foundation certification.


• Minimum of 2 years' experience in IT support or related role.


• Experience in financial services or related industry preferred.


• Technical knowledge of Microsoft Windows, Microsoft Office, Active Directory, Microsoft Azure, Exchange Online, and networking technologies.


• Experience with ITIL-based incident management, problem management, change management, and service level management.


• Excellent customer service and communication skills, both written and verbal.


• Ability to work under pressure, multitask, and prioritise workloads.


• Ability to work independently and as part of a team.


• A strong desire to learn and develop new skills.
  
  AVASK Accounting & Business Consultants is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK.


AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services.#PR3

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• 25 days of annual leave plus Bank Holidays with the option of purchasing up to 5 extra days through salary sacrifice.


• Birthday off after 1 year length of service.


• Pension scheme with Royal London with employee contributions of minimum 5% and employer contributions of 3.


• A collaborative culture of continuous learning with Learning and Development opportunities for career progression, alongside support with professional qualifications where applicable.


• Private Healthcare Insurance with Vitality Health care after completing probationary period.


• Cycle2Work scheme available through salary sacrifice.


• DIS (Death in service) available after completing probationary period.


• Creative spacious offices with breakout areas, and subsidised canteen with Chef offering freshly cooked breakfast and lunches.