IT Support Coordinator

The IT Support Coordinator is responsible for dealing with 1^st and 2^nd line support for all parties within the 2plan Group.,

• Provide 1^st and 2^nd line support 2plan staff and advisers.


• Ensuring operational IT equipment is configured and functions correctly.


• Applying security and patch updates where appropriate.


• Managing digital assets and ensuring backups are implemented for advisers.


• Management of support ticket work queues


• Managing issues/risks and escalating as appropriate


• Working with 3^rd party software vendors to aid support issue resolution.
  
  No specific qualifications needed, At least 1 year of 1^st line technical support/helpdesk


• Knowledge of IT hardware and software configurations


Knowledge:

A good understanding of IT Infrastructure and IT Operations

Demonstrates a good understanding of our application systems within core operations, the business areas supported and at a high level how application components integrate

To have a good understanding of 2plan group, aims, objectives and goals. Maintaining awareness of industry trends / new technologies

Technical skill set will include:

Must Have:

• Microsoft Windows Family


• Microsoft Active Directory


• System Monitoring tools


• Office 365 Suite of products / services


• Asigra Backup software


Nice To Have:

• Microsoft SQL Administration


• Microsoft Azure


• Batch processes
  
  We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.


We're also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague's individual differences and identities - just like our financial advice, for us, it's personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.


• Salary - up to £27,000


• Bonus scheme - on target bonus - 7.5%


• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%


• Critical illness cover


• Income protection - 1x salary


• Death in service - 4x salary


• 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days


• A range of other flexible benefits to include private medical insurance, dental insurance and much more.