IT Support Apprentice - Lancing INVOLVE SELECTION LIMITED

As an IT Helpdesk Apprentice, you will play a vital role in providing technical support and assistance to end-users within the organisation. You will work under the guidance and supervision of experienced IT professionals, learning and developing your skills in troubleshooting and resolving various technology-related issues., The successful candidate will be working within the technical services side of our business; Testing, configuring and fault-finding on a huge range of technology-related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC's, Apple hardware and server technologies

Typical roles and responsibilities include;

• Desktop PC and laptop software builds and imaging


• Testing and fault finding of various IT and audio

visual hardware

• Providing hard drive / solid state disks erasure and destruction techniques and processes


• Erasing and configuring network infrastructure hardware

Auditing and logging IT and audio-visual hardware

• Maintaining stocks of equipment


• Following in-house procedures from start to finish
  
  Level 3 Information Communications Technician Apprenticeship qualification


• Functional Skills in maths and English, if required


• Blended on/off the job training and location to be confirmed, Communication skills, IT skills, Customer care skills, Problem solving skills, Logical, Team working, GCSE or equivalent Maths and English (Grade C (4) or above) Essential
  
  Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.
  
  You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:


• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience