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IT Support Analyst

Elemis

IT Support Analyst

Salary Not Specified

Elemis, Marylebone, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 1 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 4c8195c249124e84815798b9332694c6

Full Job Description

  • Demonstrate in-depth knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, Defender, and Intune.

  • Facilitate configuration, troubleshoot, and optimize Office 365 E5 to meet business requirements.


    • Desktop Support:
  • Provide high-quality support for Windows and macOS desktop environments.

  • Install, configure, and maintain desktop hardware and software.

  • Provide proximity support to the Baker St office as well as remote support for Global offices alongside global IT support teams.


    • Networking:
  • Troubleshoot network issues, including connectivity, wifi, or cable network issues by having a good understanding of networking.

  • Collaborate with network administrators to optimize network performance and security.


    • Technical Support:
  • Address 1st line, and have the ability to resolve some 2nd line issues, collaborating with support teams and other IT teams for efficient problem resolution.

  • Provide end-user training and support on IT-related topics.


    • Problem Resolution:
  • Investigate and resolve complex technical problems related to Office 365, desktop, and networking issues.

  • Utilize diagnostic tools and log analysis to identify and address underlying problems.


    • Documentation:
  • Create and maintain comprehensive documentation for troubleshooting procedures, configurations, and resolutions.

  • Develop and update user guides and documentation for IT processes.

    Ability to work as a remote member of the IT support team

  • Have excellent interpersonal skills with the ability to work with high-level executives.


    • Security:
  • Have a good understanding of security best practices within a global IT environment.


    • Qualifications:
  • Proven experience as a 1st/2nd Line IT Support Engineer, with expertise in Office 365 E5, Windows, macOS, and networking.

  • Strong understanding of networking protocols and technologies.


    • Preferred Skills:
  • Knowledge of ITIL processes.

  • Excellent problem-solving and communication skills.

  • Knowledge of Cisco switching and routing

  • Good understanding of a Windows server environment

  • Good understanding of cloud-first modern business environments.


    • The Perfect Candidate:

  • Proven experience as a 1st/2nd Line IT Support Engineer, with expertise in Office 365 E5, Windows, macOS, and networking.

  • Strong understanding of networking protocols and technologies.


    • Preferred Skills:
  • Knowledge of ITIL processes.

  • Excellent problem-solving and communication skills.

  • Knowledge of Cisco switching and routing

  • Good understanding of a Windows server environment

  • Good understanding of cloud-first modern business environments

    ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.


    • A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary - just like our people.

    Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.
    We are committed to Elemis' sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.
    You must create an Indeed account before continuing to the company website to apply

    Pulled from the full job description
  • Company pension

  • Cycle to work scheme

  • Employee discount

  • Private medical insurance

  • Season ticket loan, Weekly Hours: 37.5

    • 5 DAYS ON SITE
    Working as part of the Service Delivery Team to provide a high level of support and service delivery to employees, undertaking analysis, diagnosis, and resolution of incidents and requests. Coverage includes Baker Street, Avonmouth, other remote offices, retail stores, and home workers.,
  • Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)

  • Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more

  • Generous Holiday Allowance, increasing with length of service

  • Company Pension Scheme

  • Bonus/Commission Scheme

  • Healthcare Cash Plan (with Dental)

  • Private Medical Insurance

  • Employee Assistance Programme for all Associates and their families

  • Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards

  • Much, much more!


  • Some benefit eligibility is based on length of service or contract type