IT Service Desk Team Leader

The IT Service Desk Leader provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.

General Responsibilities

• Incident management


• Request management


• Knowledge management


• Asset management


• Continual Service Improvement, adopting ITIL best practices where appropriate


• Daily System Checks


• Process Documentation


• End User Documentation


• Comply with all company policies and procedures, including but not limited to:

+ IT Usage Policy and Health & Safety Policy

Are you a seasoned professional with 2+ years of experience leading teams and holding an ITIL v3/v4 Foundation qualification? Do you excel in managing IT Development Install requests, coordinating 3rd party suppliers, and ensuring smooth fulfilment processes? We are looking for a technically adept leader who can spearhead our IT delivery function, ensuring seamless development broadband or connectivity.

Desirable qualifications include MCP certification, but most importantly, we seek individuals with:

• Organisational prowess and a customer-centric approach


• A dedicated team player with strong self and team motivation


• Ability to thrive under pressure and handle multiple tasks efficiently


• Exceptional attention to detail and analytical skills


• Outstanding verbal and written communication abilities, capable of engaging stakeholders at all levels


• Proven track record of excelling in fast-paced environments, 2+ years' experience of providing team leader support in a similar role Personal Attributes Organised, customer Service & process orientated


• A conscientious team player with high level of self & team motivation.


• Able to work to tight deadlines with the ability to multitask.


You will bring:

• High levels of accuracy, analytical, with a keen eye for detail and intuitive nature


• Excellent verbal and written communication skills and ability to communicate at all levels


• Proven ability to thrive in a busy working environment.
  
  As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.


We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!


• Competitive salary and bonus scheme


• Company pension scheme


• Life Assurance


• Professional Subscriptions paid for


Lifestyle/Health & Wellbeing:

• 24 days holiday (rising to 28) plus Bank Holidays


• Hybrid working


• 2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation)


• Health benefits such as Private Healthcare; Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher


• Colleagues Benefit Booklet with a range of store offers discounts and promotions


• Family Friendly Policies


• Excellent development opportunities