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IT Field Engineer

Snaphunt

IT Field Engineer

£25000

Snaphunt, Canterbury

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 4 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: d6dda8d911374635a24a62d66ce6fd92

Full Job Description

The Offer

  • Excellent career development opportunities

  • Flexible working options

  • Great work environment


    • The Job

    You will be responsible for :
  • Be the initial point of contact for our customers.

  • Manage incoming requests incidents / requests from the help desk.

  • Provide customers with timely updates to their cases in line with Service Level Agreements.

  • Escalate high priority issues to Line Management.

  • Complete regular tasks in line with Service Desk procedures.

  • Review daily priorities and take appropriate action to ensure results are achieved.

  • Monitor integrity / status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.

  • Installing, testing, maintaining and repairing hardware and software.

  • Documenting processes and logging tickets for open work.


    • The Profile
  • Configure and implement cyber essentials and GDPR security standards (mandatory)

  • Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

  • Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP / IP, Firewalls, VLAN's)

  • Ability to pro-actively support and collaborate with service providers.

  • Follow industry best practices processes.

  • Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc)

  • Azure administration and implementations

    Good understanding and knowledge of Windows 10, Windows 11 and Mac

  • Familiar with different client builds / imaging.

  • Strong customer support, written and verbal communication, and be a team player.

  • Ability to problem solve independently.