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International Guest Experience Manager - Ashford

Kingswood

International Guest Experience Manager - Ashford

£25000

Kingswood, Ashford

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 0343eda93b384941a1cbfe831b50530f

Full Job Description

  • Design Dream Itineraries: Create off-the-beaten-path excursions, manage logistics, and ensure safety.

  • Be the Go-To Person: Act as the main contact for international guests, customize programmes, and handle issues swiftly.

  • Support Sales: Help the sales team with regulations and group needs, build relationships with excursion providers.

  • Ensure Compliance: Stay updated on international rules, maintain organized documentation, and follow safety protocols.

  • Manage On-Site: Take Duty Manager shifts, participate in training, and support guests and team members.

    Detail-oriented and passionate about guest engagement.

  • Excellent communication skills and a love for outdoor adventures.

  • Experience in delivering top-notch customer experiences.

  • At least one year as a customer-facing manager or supervisor.

  • IT savvy (Microsoft Office, Teams, Outlook, etc.).

    Enthusiastic and supportive problem-solver.

  • Think creatively and holistically.

  • Encourage and develop new processes.


    • What's In It for You:
  • Competitive salary

  • Fun monthly social events and local perks

  • Professional growth and training


    • About Grosvenor Hall:

    Grosvenor Hall is a vibrant 1000-bed outdoor activity centre on 52 acres with diverse, high-adrenaline activities. Join our inclusive, fun team and be part of the dynamic centre management, reporting to the General Manager and collaborating with our international sales team.