Internal Sales Executive

Are you technically minded with a keen interest in Sales? Do you enjoy administration and working in a dynamic environment? If so the Internal Sales Executive role at Tricel may be just what you are looking for.

Working across a diverse portfolio of products to both B2B and B2C. The role will carry out a range of tasks including the interpretation of tender information to provide project quotations. Sales administration tasks to support the team with the overall aim of driving sales.

Responsibilities

• Managing order processing from checking stock levels, data entry, through to processing and customer follow up.


• Liaising with logistics to organise shipments within customer expectations.


• Responding in a timely and professionally manner to all customer communications through various channels; phone, email, webchat web form. Extracting the true brief to address the customer needs providing technical and commercial advice directly and/or referring calls to the appropriate manager.


• Assisting customers by answering product and service questions; suggesting information about other products and services.


• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; working with Quality to select the best solution to solve the problem; expediting correction; following up to ensure resolution.


• Contributing to individual, team and department sales objectives


• Proactively engaging with customers to identify areas of growth for the business, as well as engaging customers on CSAT


• Accurately maintain and update CRM system as required.


• Following up on customer quotations to establish the status of the project and updating the CRM system.


• Making lapsed and prospect calls to proactively obtain business based on the sales operating system.


• Ad hoc Office Administration as required by the business.


• Support other members of the Sales Team.
  
  1-2 years' experience in a Sales / Administration.


• Excellent interpersonal/Communication Skills with friendly but professional manner.


• Excellent multi-tasking, organisational, written and verbal communication are essential.


• Hands on experience with MS Office (MS Excel in particular).


• Ability to work under strict deadlines and prioritise workload.


• Capability to work on your own initiative.


• Resilience with the ability to work under pressure while maintaining quality and standard of work.


• Experience in a Manufacturing background would be beneficial but not essential.


• Experience in ERP systems would be beneficial but not essential.


• Ability to understand technical information and gain a detailed understanding of the Company services and product offerings will be essential., Self-motivated


• "can do" attitude


• Flexible and proactive attitude


• Excellent communicator


• Team spirit


• Organised


• Attention to detail., capabilities and geographical reach. In the next five years, the company's roadmap for growth will continue to be based on three main pillars: Customer Excellence, Innovation & Sustainability.
  
  Tricel, a family-run business, was founded in 1973 by Anne Stack and Con Stack. This year marks the company's 50th year in business. The company began by producing products from glass-reinforced plastics (GRP). It expanded its exports and established manufacturing facilities throughout the UK and Europe by implementing a comprehensive growth strategy in the 1990s and 2000s. The Stack family leads Tricel, which provides market-leading solutions in over 50 countries. Among the markets served by the company are storage tanks, pumps, sewage treatment tanks, construction products, and lubricant distribution. With its headquarters in Killarney, the Tricel Group consists of 16 companies across Europe, including seven manufacturing facilities. The company employs more than 600 people at these locations. The company has grown domestically and internationally by manufacturing locally, exporting, partnering with local distributors, and acquiring companies that enhance its product
  
  Working hours: Monday-Thursday 8:30-5pm, Friday 8:30-4pm


• 24 days holiday & bank holidays


• 5% Employer Pension Contribution with optional Salary Sacrifice


• Annual Bonus linked to KPIs and Company Performance


• Dress Down Friday


• Employee Assistance Programme


• Company & Wellbeing Events


• Free Parking


• Free tea & coffee