Internal Communications Manager

For over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as Internal Communications Manager, you'll play a key part to our success on our exciting motoring journey., This is the job
Join us as an Internal Communications Manager and become the voice that fuels our patrol network's passion and connects them to our strategic roadmap. Within this role, you will be responsible for developing and delivering internal communications and engagement in our Road Operations community with a primary focus on our patrol network.
Collaborate with the Internal Communications Business Partner and the Roadside Operations leadership team to craft compelling narratives that not only inform but also empower our colleagues. Your mission is to ensure every team member is equipped with the knowledge to perform their roles safely and is aligned with our vision., + Operational communication management: Lead the end-to-end process of patrol messaging, including content creation, approval, and distribution, adhering to established communication protocols.
+ Campaign management: Plan, organise and deliver campaigns and events that communicate The AA's purpose and priorities, translating them into meaningful concepts for the Road Operations team.
+ Communications strategy: Collaborate on the internal communications strategy for Roadside Operations, ensuring it aligns with the broader organisational goals.
+ Strategic advisory: Offer communication guidance to the leadership team, promoting best practices and strategic alignment.
+ Measurement and analysis: Assess communication activity, identify engagement trends, and recommend strategies for improvement.
+ Event support: Assist internal events, including AA Awards, leadership events and patrol roadshows.

+ Copywriting expertise: Demonstrated ability to craft engaging content tailored for diverse audiences and channels.
+ Communication planning: Proven track record developing and executing comprehensive communication plans and campaigns that align with and support broader business messages and projects.
+ Stakeholder management: Previous experience in collaborating with senior stakeholders and experience connecting with remote and frontline colleagues.
+ Deadline-oriented: Ability to meet tight deadlines within a dynamic, fast-paced operational environment.
+ Technical proficiency: Knowledgeable in using platforms such as Outlook, Excel, Teams, SharePoint, Yammer, Poppulo, and Stream.

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:
+ 25 days annual leave plus bank holidays + holiday buying scheme
+ Worksave pension scheme with up to 7% employer contribution
+ Free AA breakdown membership from Day 1 plus 50% discount for family and friends
+ Discounts on AA products including car and home insurance
+ Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
+ Diverse learning and development opportunities to support you to progress in your career
+ Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.