Insurance Administrator

Here at IMG we are pleased to announce that we are looking for a Recoveries Administrator reporting out of our Cardiff Office on a Remote or Hybrid Basis on a 6 month contract working 37.5 hours a week, Monday to Friday with a competitive salary of £22,000 - £24,000 (Pro Rata). The Operations Support team supports other operational areas of IMG. This includes handling day-to-day operational transactions and data entry; reviewing cases/claims to make sure data is correct; managing the day-to-day follow up of recoveries; supporting the production of internal and external operational reports; and other middle/back office administrative duties.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®.

This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

What does a day in the life of a Recoveries Administrator Look like?

• To act as a main touch point for day-to-day actioning of recoveries initiated by front line operations teams (travel claims, 24/7 assistance, health/IPMI).


• To communicate with policy holders and external parties regarding recoveries, refunds and financial contributions towards costs incurred (via email, phone, post, etc. as necessary).


• To action recoveries notifications and tasks in line with company processes.


• To upload communications and information relating to recoveries against the relevant case/claim.


• To ensure that any calls are properly documented against the relevant case/claim.


• To ensure data such as reserves, status, etc. are maintained and accurate in all systems.


• To ensure data in recoveries trackers is maintained and up to date.


• To follow all recovery processes relevant to the different types of recoveries in order to ensure speed and efficiency.


• To complete retrospective reviews of cases/claims to help identify missed opportunities for recovery and to action these appropriately.


• To ensure all communications are documented appropriately and dealt with in a professional, disciplined and courteous manner at all times.


• To deal with enquiries from policyholders and clients on recovery related matters in a prompt, courteous and professional manner.


• To ensure familiarity with IMG's service standards and to ensure that support provided is done so in accordance with these.


• To bring to the attention of your manager any case or claim that is likely to be fraudulent, contentious, high profile (VIP, press involvement, etc.) or that will potentially result in a serious complaint.


• To bring to the attention of your manager any issues with or opportunities for improvements to systems and/or processes.
  
  Fluent in spoken and written English.


• Good oral and written communications skills.


• Previous administrative experience.


• Computer literacy.


• Previous telephone experience (this is not a call center role but may involve some phone calls).


• Customer service and/or administrative experience in an insurance or finance related field.


• Familiarity and a reasonable working knowledge of Microsoft Office, particularly Microsoft Excel.


• The ability to work under pressure as part of a close-knit team.


• Good organizational skills, particularly the ability to manage workloads and use own initiative.
  
  What do we offer:


• Remote or Hybrid Working


• Competitive Salary of £22,000 - £24,000 (Pro Rata)


• We promote internally as much as possible


• Diverse workforce


• Summer and Christmas Parties


• Birthday Day Off


• Bupa Dental Insurance


• Healthshield Cash Plan


• Travel Insurance


• 22 Days leave and 8 Bank Holidays, annual leave Increases to 30 Days (Pro Rata)


• Christmas Eve Off


• Surprise events for overachieving employees - such as tickets to Beyonce etc


• Employee of the month/year awards


• 2 volunteer days a year