Inspection Readiness Manager WCC615921

As our Housing Inspection Readiness & Transformation Manager, you can make your own powerful contribution by helping us improve the resident housing experience in Westminster.

In our newly formed Housing and Commercial Partnerships directorate, we are focused on delivering exceptional services to our residents, so that they feel confident in our ability to deliver what they need, when they need it. You will play an instrumental role in this work by elevating and maintaining our reputation with the local population, and as such, this is your chance to be a catalyst for change.

Specifically, we will look to you to prepare our team for the new regulatory regime of Housing Inspections. It is vital that we have the policies and processes in place to comply so you will have the autonomy to devise the strategies and procedures needed to drive these changes. This will include remaining on top of inspection frameworks, and conducting gap analyses against current consumer standards, so that you can guide us on the steps that need to be taken to comply with (and ideally exceed) the expected standards.

Directly overseeing a small team and matrix-managing other teams across the department, you will provide a vital bridge between our work and the needs and expectations of our residents, so the scope to drive change for the better is immense. As such, you will work with numerous stakeholders across the department to ensure the resident experience remains at the heart of every decision being made in relation to inspection readiness.

We are looking to make a lasting impact on the communities we serve, and as such, you will excel in this role if you share our vision of delivering a great quality of life to our local residents. You will therefore be passionate about delivering service improvement and cultural change. It goes without saying that you will be well-versed in the challenges facing the social housing sector, inspection readiness and the changes required to deliver. Comfortable coaching a team, you will be an inspirational leader who enjoys coming up with innovative solutions to complex problems - so great analytical, communication, influencing and negotiation skills are essential.

THE EXTRAORDINARY STORY OF SERENA'S VISION

Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places.

Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And she puts the residents first in everything. Serena's vision is clear. Regeneration isn't just about bricks and concrete. It's about communities. It's about the environment. It's about the lives of people and how they feel about where they call home. Serena is their advocate, making sure residents' voices aren't just heard, but drive the changes we're making. The future is safe in her hands., Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.