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Insite Support Representative - Southern Region

Crown Equipment Corporation

Insite Support Representative - Southern Region

Salary Not Specified

Crown Equipment Corporation, Basingstoke, Hampshire

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 17 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: bd73c4601b6141cab63a3780c9df612f

Full Job Description

  • Responsible for installation, set-up and commissioning of the InfoLink product on Crown and non-Crown models (both in the field and at branch locations).

  • Responsible for the support of the commissioning of the Auto Positioning System and Auto Fence on VNA trucks

  • Training the customer(s) on the use and administration of the InfoLink application and modules.

  • Troubleshooting InfoLink software & hardware issues

  • Collaborate with Insite Support Manager on field tests and ongoing issues.

  • Provide advice and assistance to customer on wifi infrastructure requirements.

  • Assist branch/field service technicians at customer installs

  • Provide ongoing customer support to further investigate/research/resolve issues to ensure customer retention and develop aftermarket opportunity.

  • Provide information reports to Crown management as required.

  • Assist in the administration of databases such as recording of retrofits on non-Crown models

  • Liaise with all other departments associated with InfoLink such as Sales, Sales Admin., Parts, Service and Aftermarket Support (Munich).

  • Promote the Onboarding of InfoLink through tools such as the Customer Benchmarking reports.

  • This position reports to the Technology & VNA Sales Manager

    Although no formal qualifications are required for this role, basic understanding of maths & a level of literacy is essential

  • Some computer/IT skills and technical field experience in the lift truck industry are preferred.

  • Interpersonal skills are also required as the role requires the ability to liaise effectively with customers and multiple internal departments.

  • Being self-motivated and comfortable speaking in front of small to medium sized groups is necessary for this position.

  • The nature of this role means that travel and some overnight stays will be necessary.

    Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.


    • Our brand promise is:

    "Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value."

    Quality and performance are the foundation of Crown's success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

    Crown's headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

    Monday to Friday - 37 hours per week, but may be more to fulfil the job requirements.

    Target Salary:

    Competitive salary

    Company Vehicle:

    Pool car for the first 9 months during probationary period.

    Fuel card with private mileage benefit (subject to tax regulations)

    Holidays:

    25 days holiday.

    Pension:

    Company pension plan.

    At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

    From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

    In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:
  • Company car plus fuel card - private use of company vehicle (subject to tax regulations)

  • Company pension plan.

  • 25 days annual leave plus bank holidays.

  • Excellent discount scheme with access to the best perks from some of the UK's biggest brands.

  • Childcare voucher scheme.

  • Employee assistance programme.