Insight Analytics Manager - Clubcard

The insight team's purpose is to inspire insight-led proposition decisions by understanding Customers, Colleagues and the markets we operate in better than anyone.

Our key priorities are setting the customer agenda by expertly orchestrating multiple sources of data to identify, size and prioritise customer growth opportunities, frame propositions and measure their success. Robust and agile analytics, research, commercialisation, business partnering, storytelling, curation and redefining insight are our team's key jobs. In this role you will use expertise in Data Analytics to create deep insights about our customers to support a programme that meets our strategic goals.
You will be responsible for

• Building the analytics roadmap for one of the UKs largest loyalty schemes - Tesco Clubcard. Using the power of Clubcard data, you will be working on all aspects of the scheme including future strategy, propositions & CRM


• Taking business problems and framing them, so they can be answered using analytical methods - diagnostics, models, visualisations, segmentations - against the vast amounts of behavioural, financial, marketing, market and operational data collected by Tesco and our partners across the Group


• Collaborating with other analysts in the UK, in Bengaluru or through our wider agency partnerships


• Innovating analytics to continuously improve the wider team's impact, efficiency and consistency, taking the time to share with and learn from the analytics community in Tesco


• Being passionate and inspiring about data and how we can use it to solve problems, predict behaviours, explore customer needs, understand performance, forecast future outcomes and find opportunities for Tesco


• Balancing short term needs against the longer term benefits of broader team data literacy and increased analytics capability


• Explaining complex analytics and science approaches clearly so that they are easily understood by non-analysts


• Working closely with our Insight team to best communicate insight to colleagues through inspiring visualisations, impactful storytelling and embedding knowledge
  
  Strong analytics experience


• Use of big data environments and data visualisation tools (preferably Hadoop & Tableau)


• Skilled in using statistical models and data analytics tools e.g. SQL is required. Strong MS Excel & Powerpoint


• Problem solving skills, as well as commercial savviness


• Strong interpersonal skills and ability to influence


• Strong collaboration mentality
  
  Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
  
  We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.

What's in it for you

We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary


• Holiday starting at 25 days plus a personal day (plus Bank holidays)


• Buy holiday salary sacrifice scheme (for salaried roles)


• Private medical insurance


• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution


• Life Assurance - 5 x contractual pay


• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave


• The right to request flexible working from your first day with us


• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing


• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online


• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home


• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here


• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want