Information communications technician apprentice City of London Corporation

The IT Support team provide services to Barbican Centre staff and Guildhall School staff and students, and undertake the technical support and management of IT systems, telephony, networks and software.

Reporting on a day to day basis to the Information Security and Infrastructure Manager, you will be part of the IT Support team; you will provide first line IT support and help desk services to Barbican and/or Guildhall School staff and students and assist in supporting the IT systems. You will work primarily in either the Guildhall School or the Barbican Centre, but may be required to work in either location. You will complete the agreed apprenticeship learning programme. You will take ownership of the learning process with support provided by college and the department.

Main Duties & Responsibilities

• Provide support to staff and/or students in the use of desktop operating systems, applications, telephony and hardware and log all support calls and respond as appropriate.


• Install, upgrade configure and maintain desktop hardware and software.


• Diagnose and resolve problems relating to desktop hardware and software including desktop and laptop computers, mobile phones, operating systems, printers, applications and other devices.


• With support, to undertake projects assigned by departmental managers and deliver them to a high standard.


• Maintain IT databases and documentation, including help desk systems, asset control systems, guidelines and procedures, system maintenance records, and other technical documentation as required.


• Take responsibility for one's own learning including attending classes, complete coursework, gather evidence for course requirements and maximise learning opportunities while carrying out the job.


Other duties

• To actively seek to implement the City of London's Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.


• To actively seek to implement the City of London's Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.


• To undertake any other duties that may reasonably be requested appropriate to the grade.


The training you will be getting


• You will be supported to achieve the Information Communications Technician Level 3 apprenticeship qualification.


• Theoretical training will be delivered weekly with the support of the training provider.


• Practical training and support will be given in the workplace allowing you to embed your learning in the working environment.


• You will receive hours 6 per week to support with your apprenticeship studies.
  
  Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Non judgemental, Patience, GCSE or equivalent English (Grade C / 5) Essential

GCSE or equivalent Maths (Grade C / 5) Essential

The Barbican is London's Creative Catalyst for arts, curiosity and enterprise. As an international arts, conference, and education centre in the heart of the City of London, Guildhall School of Music & Drama is a vibrant, international community of musicians, actors, and production artists also in the heart of the City of London., The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world's most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience