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Income Coordinator

ForHousing

Income Coordinator

£22526

ForHousing, Ellesmere Port, Cheshire West and Chester

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 24 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: fe2a1dd1153540bbb98c915e5c3678a1

Full Job Description

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of our Housing Managed Contract, you'll deliver a high-quality income management service to tenants, taking recovery action, negotiating repayments, and offering advice and assistance.
Why ForHousing?

  • STAR - through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products

  • Smartech - purchase technology or white goods and spread the cost

  • Wellbeing centre - gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more

  • Cycle to work scheme - save up to 40% on bikes and equipment

  • Employee Assistance Programme - access to a 24/7 counselling and support helpline

    • What you'll be doing:
  • Ensuring the income is maximised from rents, service charges, rechargeable repairs, sundry debts, and former tenant debts.

  • Providing a tenant focussed rent and debt collection service, using a wide range of methods to make contact.

  • Collaborating with external partners such as the Housing Benefit Department and the Department of Work and Pensions.

  • Assisting Income Officers to ensure tenants are supported to repay debt in an affordable, sustainable, and reasonable manner.

  • Seeking immediate resolutions to issues presented by tenants.

    Good communications skills.

  • Experience dealing with external stakeholders.

  • Experience of working in rent, debt, or income collection would be ideal., Disability Confident

    • About Disability Confident
    A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.