Inclusion Support Line Adviser

In this pivotal role as an Inclusion Support Line Advisor within Suffolk County Council's Inclusion Service, you'll provide vital support to educational settings across Suffolk via phone and email. You'll be the first point of contact and will be resolving queries, signposting services, and providing an escalation point to senior practitioners to help school-based colleagues in supporting children and young people with SEND (Special Educational Needs and Disabilities).
As part of a newly formed team, you'll establish relationships and networks, provide a resource bank, and offer advice and accurate signposting to current children's services. Maintaining the comprehensive Local Offer website to keep information up to date. From managing a database to analysing trends to inform improvements, to updating the website and escalating school concerns, you'll be a vital point of contact. Embrace this incredibly rewarding role and join our mission to foster inclusivity and unlock every child's full potential.
If you have outstanding organisational abilities, excellent communication and partnership-building skills, you will success in this varied and challenging environment. If you are driven by a passion for uplifting young people with SEND, we want to hear from you.

You will need:
- excellent communication skills and the ability to listen, reflect, escalate and signpost when necessary
- the ability to form working relationships across a network of services to maintain contacts and assist in supporting education settings to achieve positive outcomes for children and young people with SEND
- strong organisational skills to set up, monitor, and maintain the resources needed to support education settings
- to be self-motivated to seek out opportunities to create networks and partnership working across Children Services.
You can view a full list of requirements in the Job and Person Profile (docx). Even if you don't meet all requirements, please still apply as we would appreciate the opportunity to consider your application.

About the team
- We are a supportive team who will help you build effective working relationships and confidence within the role.
- You will be supported through performance management and regular one-to-one meetings.

£26,421 per annum (pro rata)
- 18.5 hours per week, Flexible working options available
- Permanent, This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
plus more!