Import Air / Ocean Operator

This role is an extremely exciting opportunity to support our London Heathrow office with their operational needs in their sea/air department.

We are looking for someone who has already worked in an sea/air import role for a freight forwarding who can come in and hit the ground running.

You will be responsible for processing sea shipments for our customers and completing bookings. Delivering outstanding service to our customers is everything to us so you will make sure you are tracking and communicating all updates to customers, making sure their shipments arrive on time and informing them of any delays.

The key responsibilities of this role will be:

• Provide a first-class customer experience to our customers


• Ocean imports from A - Z


• Experience with all manners of customs entries within CDS


• Maintain good relationships with our customers and suppliers


• Proactively provide updates on shipments to customers


We are open Monday to Friday between 9am - 5:30pm. There is no standard weekend working as we believe quality of life is incredibly important. Due to the nature of our business the majority of the team work from the office. We have a really friendly, professional and collaborative and our people love being in the office as much as they can.


• Experience of working in an import sea/ air freight operational role for a freight forwarding company essential


• Good understanding of transport and worldwide logistics


• Outstanding communication and customer service skills


• Strong negotiation skills


• The ability to develop and build strong and personable relationships over the phone and in person with a broad range of individuals


• The ability to work in a fast-paced environment and be a strong team player


• Accountability to yourself and others


• A positive mindset and team player


• Look to seek solutions


• Extremely organised with a high attention to detail and accuracy


• Ability to work well under pressure and able to work to tight deadlines


• High IT literacy skills, Import Operations: 1 year (required)
  
  We are AGI Global Logistics and we're one of the fastest growing logistics companies in the UK.


We currently have 15 offices and branches across the UK and Europe with 250 network locations Worldwide.

Our current team of 180 people go the extra mile to provide the same outstanding service to every client and we are all driven by delivering expert land, sea and air freight distribution and logistics solutions for our clients.

The bigger we become, the more people we can help… This is where you come in!


• Guaranteed salary starting from £22,000 - £25,000 depending on experience


• Contributory pension scheme


• 25 days holiday, plus bank holidays and public holidays


• Cycle to work scheme


• Contributory health cash plan


• Access to free and discounted financial advice


• A very sociable and friendly environment (we don't take life too seriously and want the best out of everyone!)


• Smart Casual dress code


• On-site parking


Recruitment agencies

We will not consider CVs or speculative proposals from any agencies therefore we kindly request you not to contact us.

Job Types: Full-time, Permanent

Pay: £22,000.00-£25,000.00 per year

Benefits:

• Casual dress


• Company pension


• Cycle to work scheme


• On-site parking


Schedule:

• 8 hour shift


• Day shift


• Monday to Friday