Go to job search

Implementation Team Manager

NatWest Group

Implementation Team Manager

Salary Not Specified

NatWest Group, City of London

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 24b9fd23dde64c59b2209968e4e692b0

Full Job Description

  • In this key role, you'll be responsible for the successful onboarding of new clients to Cushon and supporting change projects for existing Clients across all workplace pension and savings products

  • If you're ready for a new challenge and want to make a far-reaching impact through your work, this could be the opportunity you're looking for

  • You'll be expected to be in the London office a minimum of once a month


    • What you'll do

    As an Implementation Team Manager, you'll be managing the delivery of successful change projects in order to achieve successful customer outcomes for members and clients.

    You'll also be:

  • Leading the Implementation of the largest and most complex new and existing workplace pension or savings clients to Cushon

  • Managing Implementation team members to ensure high levels of client satisfaction is maintained and supporting team member personal development through appraisals and regular monitoring against targets

  • Monitoring workflow to identify trends and ensuring work allocations are structured correctly across the team

  • Identifying and launching Implementation process improvements to the wider implementation team and business if required, ensuring any process documentation is created and updated

  • Building and maintaining positive working relationships with internal and external teams, and attending meetings where required

    To take on this role, you'll need experience of applying Workplace Pensions Implementation Management tools and techniques, paired with experience of people leadership.


    • On top of this, you'll need:

  • Good working knowledge of project change frameworks including Prince 2 principles

  • Experience of line managing individuals or teams within Workplace Pension and Savings

  • Able to manage multiple concurrent client project activities of varying sizes, complexity and activity with minimal oversight

  • Excellent communication skills, both written and verbal, with good tone and excellent grammar and experience of delivering presentations both internally and externally

  • Fantastic work ethic with the confidence and personal skills to develop relationships with colleagues and client

    At Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We're looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers.