ILS Import Operations Specialist - London (Hayes)

As an ILS Import Operations Specialist, you'll use your talents to create innovative solutions and
shape the future across our business. Join a dynamic team that undertakes a range of activities to
support the overall Life Science Sector for the London Station.
Key Activities:

• Supporting and coordinating in the movement (via air, road, sea or courier - export & import) of pharma product & other goods required within the medical industry.


• Supporting and coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals.


• Adhere to Customs Compliance procedures and documentation.


• Adhere to the Duty & VAT payment policy.


• Complete Import declarations for pharma related goods.


• Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies.


• Liaise directly with Transport & Warehouse teams on shipment planning and coordination.


• Liaise directly with overseas offices on shipment planning and coordination.


• Maintain mandatory milestones and remarks through CargoWise (internal system).


• Use CargoWise to create, manage and maintain shipments.


• Manage customer complaints and concerns.


• Support the management of Key Performance Indicators


• Complete all statutory and mandatory training.


• Any other duties as required.
  
  Knowledge of Freight Forwarding industry, Imports & related processes.


• Experience within the Freight Forwarding Industry (knowledge in pharma related movements preferred).


• Experience of HMRC procedures (knowledge of CDS).


• Proven Imports experience with a good knowledge of Customer Service, processes and systems.


• A proven ability to identify and meet customer service needs in a professional and friendly manner.


• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.


• Results driven and good attention to details.


• Good written and spoken English and excellent telephone and e-mail skills.


• Good ability to learn new computer systems.


• Able to prioritise and perform under pressure.


• Self-directed working style.


• 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable.