IDS Support Administrator

Working within the Integrated Discharge Service (IDS), as an integral part of the administrative team providing support to the IDS team, facilitating the discharge of patients with complex needs from the Trust, processing referrals to community to provide safe Discharge home and general admin tasks
The post holder will be a part of the Admin team who are an essential link between the Hospital and Community providers providing a 7 day service.
The post holder will be required to have existing experience in administrative, IT and clerical processes and procedures, and experience of working within a team model, supporting resilience and service delivery.,

• Processing referrals to community for discharge


• Answering the telephone and dealing with enquiries in a polite and professional manner


• Maintaining a variety of spreadsheets and IT systems ensuring data is accurately recorded


• Liaising with wards and external partners to inform them of discharges and to problem solve when required


• Escalate issues to Team Leads


• Attend meetings and record actions


• To work as part of a team sharing responsibility for the smooth running of the service.


Working for our organisation
Patients are the most important people in the health service and are at the centre of what we do. Patients and carers are the 'experts' in how they feel and what it is like to live with or care for someone with a particular illness or condition. The patients' experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.
All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided. All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work
We have a duty to involve, engage and consult with patients, carers and families about plans for health facilities and the provision of our services. North Bristol NHS Trust wholeheartedly embraces the principles of patient partnership and has made clear its commitment to involve patients in key aspects of its work.

Detailed job description and main responsibilities

• Processing referrals to community for discharge


• Answering the telephone and dealing with enquiries from wards and family members in a polite and professional manner


• Maintaining a variety of spreadsheets and IT systems ensuring data is accurately recorded


• Liaising with wards and external partners to inform them of discharges and to problem solve when required


• Escalate issues to Team Leads


• Attend meetings and record actions


• To work as part of a team sharing responsibility for the smooth running of the service.
  
  If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel .
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT's workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.