ICT Support Analyst

Due to an internal promotion, we have an exciting opportunity to join our friendly Service Desk team. We are recruiting for an ICT Support Analyst to become part of a team where everyone plays their part in making West Yorkshire Safer.

You will work as part of the service desk team to ensure that ICT Service delivery meets agreed KPI's and positive Customer Experience is achieved. You will support colleagues in the use of ICT systems and services including technical support, user assistance and regular ongoing maintenance., You will be required to work 37 hours flexibly as part of the team to cover Monday to Friday 7.30am to 5pm. We offer flexible working arrangements, including hybrid working. You will be required to work from our offices for part of your initial training. After this you will work both in the office and from home as part of our 'hybrid' working model and therefore, must have a reliable home internet connection.

The post is subject to a Disclosure and Barring Service Check.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting up to 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

We are a caring organisation, promote an environment of inclusivity and learning and welcome people from all walks of life - just as long as you can show commitment to our values such as integrity and teamwork.

Are you an experienced technical support analyst with great communication skills able to provide a positive customer experience? Do you enjoy working as part of a team?, You should have demonstrable experience of working within a technical service desk team and be educated to NVQ level 3 in a computer related subject or have equivalent experience and/or training.

We offer an excellent package, including Local Government Pension Scheme, free parking, 37 hour flexible working week, an employee assistance programme, training and development, sports and social clubs with free use of gym. Job share applicants welcome.