HUB ASSISTANT

The team supports customers who make use of our Hubs & Libraries, aiming to resolve enquiries at first point of contact.

We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued., The successful candidate will assist in the delivery of a full Hub/Library service, along with carrying out general office duties including using digital systems

You will be required to support customers using Hubs & Libraries to resolve enquiries and to provide customer focused delivery of Hub & Library services and information provision.

You will assist with the provision of a high-quality service, including supporting events held within the Hubs & Libraries
What We Are Looking For From You

To provide a professional, high quality, customer focused Hub /Library service.

To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.

An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Community Hub & Library teams based across the city., The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage., We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Here are some examples of how we try and achieve this:

• A generous annual leave entitlement.


• Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.


• Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.


• Guaranteed access to further Training & Development to give you the opportunity advance your career with us.


• Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women's Network).


• Hybrid working opportunities


• Access to comprehensive employee wellbeing support.


• Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council's Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea)., This salary is subject to the Living Wage supplement which brings pay rates up to £12.00 per hour (scp 2, 3 and 4). This supplement will be reviewed in April 2025 and thereafter annually in April. Cardiff Council reserves the right to make any changes to, or removal of, the Living Wage supplement.