HR Operations Manager

WHAT YOU'LL DO

Position Overview
As the HR Operations Manager for LAB (London, Amsterdam, Brussels), you will play a pivotal role working closely with other HR team members to deliver best-in-class HR Services. Primarily the remit of this role will be BCG London, however you will also work closely with Amsterdam and Brussels, providing excellent HR partnership for both Consulting (CT) and Business Services' teams (BST). You will also work with multiple teams across wider BCG, acting as a trusted thought partner and advisor.
You will be people-focused, collaborative, professional and always looking to learn and innovate. You will drive innovation and change by leading multiple projects across LAB to further support the execution of our HR strategy. The exact parameters of the job will alter regularly, and, as a result, you will thrive on change.

What will you do
HR Operations & Process Improvement:

• Manage & optimise HR workflows across LAB to support Business objectives


• Conduct comprehensive reviews of current HR processes to identify and implement improvements


• Redesign processes to ensure streamlined operations and alignment across all LAB locations


Project Management & Strategic Initiatives

• Lead and manage ad-hoc HR Operation Projects as needed


• Manage our new Background Screening vendor in the UK, Netherlands and Brussels ensuring compliance, cost-effectiveness and quality of service


• Manage the closure of our current Background Screening vendor in the UK


• Manage our Occupational Health Vendor relationship and support with Occupational Health referrals and long term sickness claims


Compliance and Vendor Management

• Act as the primary contact for leadership in negotiations with new clients to ensure compliance with Background Screening and other HR related regulations


• Manage monthly HR/Payroll reconciliation and audits


• Primary point of contact in managing annual risk reviews and ad hoc client audits


• Oversee compliance in new joiner integration and ensuring on-boarding process is smooth and efficient for all new hires into the business across LAB


Continuous Improvement and Leadership

• Continuously seek ways to improve the employee experience and HR support processes


• Act as a liaison with other HR managers within BCG and across alternative business functions to ensure consistency and alignment


• Lead and contribute to local, regional and global HR projects, including the rollout of new global policies and initiatives


Performance Management and Coaching

• Line managing a team of 3 HR coordinators based in London and jointly managing our team of HR Assistants based in our shared services centre in Delhi.


• Working with HR team across LAB to help set direction and drive best practice in BST performance management


• Working with the HR team to oversee the annual BST appraisals process and run annual Development Committee Discussions for our core Staff


YOU'RE GOOD AT


• Ability to build trust and work collaboratively with all levels and key stakeholders across the complex BCG organization


• Strong organizational skills with ability to plan, set goals, and manage multiple projects simultaneously within a fast-moving environment


• Strong analytical skills and executive presence (comfortable presenting and facilitating productive discussions). Influencing skills will be essential for this role


• Strong attention to detail - ability to provide quick turnaround and updates for multiple requests, while maintaining strong reputation of high-quality work


• Display discretion when handling confidential/sensitive information


• Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change


YOU BRING (EXPERIENCE & QUALIFICATIONS)


• Bachelor's degree in HR, business or a related field or equivalent experience; Graduate degree in HR,


• business, or related field


• 5+ years of experience, preferably in a people or HR role, in a large, global, and complex organization.


• Professional services a plus


• Workday and HR operations experience essential


• Relevant experience with change management or program management


YOU'LL WORK WITH

BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.


• Ability to build trust and work collaboratively with all levels and key stakeholders across the complex BCG organization


• Strong organizational skills with ability to plan, set goals, and manage multiple projects simultaneously within a fast-moving environment


• Strong analytical skills and executive presence (comfortable presenting and facilitating productive discussions). Influencing skills will be essential for this role


• Strong attention to detail - ability to provide quick turnaround and updates for multiple requests, while maintaining strong reputation of high-quality work


• Display discretion when handling confidential/sensitive information


• Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change, Bachelor's degree in HR, business or a related field or equivalent experience; Graduate degree in HR,


• business, or related field


• 5+ years of experience, preferably in a people or HR role, in a large, global, and complex organization.


• Professional services a plus


• Workday and HR operations experience essential


• Relevant experience with change management or program management