Housing Services Support

Thirteen Group is on the lookout for a Housing Services Support to join us on a permanent basis working across our Yorkshire and Humber patch. As a Housing Services Support you'll be dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income, resolving anti-social behaviour and neighbourhood issues, all in a way that's of the highest quality, at the convenience of the customer and responsive of need.,

• Delighting our customers and turning them into advocates of Thirteen as the landlord of choice.


• Working with our customers and local partners to resolve issues quickly and you'll think differently making business decisions that have a lasting positive impact on our neighbourhoods.


• Working closely with our Housing Services Co-ordinators to provide excellent customer experience as part of a 'first response team'.


• You'll be the administration contact within the team, assisting with answering calls and queries, raising purchase orders etc.
  
  Part of a large team of over 180 colleagues, so support and guidance are constantly on hand. Training is provided so no specific housing-related experience is necessary but as the front face of Thirteen, strong customer service and relationship-building skills are key.


• Confident negotiating and handling challenging conversations whilst being respectful and considerate to our customers and stakeholders.


• Consistently exceed performance targets and always be thinking of new ways to improve the service.


• Confident in your use of IT and systems as you'll use a range of technology in this role.
  
  Why Thirteen Group?


We're more than just a housing association we're a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

• Join a team that's local at heart but welcomes talent from everywhere.


• Be part of an organisation that values diversity and inclusivity.


• Be a part of a company that offers tailored support services, going beyond just housing solutions.
  
  Salary - £25,887 per annum


• Pension up to 10% employer contributions.


• Tusker Salary Sacrifice Electric Vehicle Lease Scheme.


• T'dar our Discount and Reward platform giving you huge savings on everyday brands.


• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. (pro-rata for part-time hours)


• Buy/Sell Annual Leave